Regional Insights Manager

Regional Insights Manager (Foodservice) - SEA Ata whakaarohia tō āpōpō | Imagine Tomorrow with Us For more than 150 years, Fonterra farming families have brought the goodness of natural dairy to people all over the world. We're a farmer-owned Co-operative based in Aotearoa New Zealand. We are committed to growing our people. We value you and your career progression and are excited that you are taking this next step in your career journey with us. He kupu mō mātou | About us Fonterra Foodservice is part of a global Co-operative, bringing the goodness of natural dairy to food professionals and businesses across the world. Our Foodservice business is dedicated to supporting chefs, bakers, and foodservice operators with innovative dairy solutions and world-class brands - Anchor Food Professionals. Mō tēnei tūranga | About the opportunity We are excited to announce a high-impact opportunity for an Insights Manager to join our Global Food Service team in the Southeast Asia region. In this pivotal role, you will ensure that regional market, customer, and consumer insights inform the strategic and commercial decisions of our business. The role is expected to be based in Singapore or Malaysia, with final location to be determined. Accountabilities: Develop and execute regional insight plans aligned to business priorities, managing initiatives from customer interviews to formal research studies. Deliver actionable insights to support product development and commercial decision-making, presenting findings in accessible and impactful ways. Act as the regional insights partner to cross-functional teams, embedding insights into key processes and decisions. Monitor the regional competitive landscape and market dynamics, synthesising data to provide timely intelligence. Contribute to the global insights agenda and capability building, sharing best practices and supporting the development of shared tools and reporting methods. Accountabilities: Customer Needs/Experience Research: Provide thought leadership, Foodservice customer insights strategy, and oversight for best practice methods and tools that enable strategic insight into customer segments, trends, needs, and expectations. Marketing Impact Assessment: Define appropriate metrics, assess activities, and recommend improvements based on metrics and analyses. Information and Business Advice: Provide specialist advice on the interpretation and application of insights policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions. Insights and Reporting: Establish business-critical strategies to create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders. Mōu | About you You are an analytical, collaborative, and strategic thinker with a passion for transforming data into actionable business insights. You thrive in a dynamic, cross-functional environment and have a proven ability to influence decision-making at all levels. Other key attributes include: Proven leadership in customer needs research spanning B2B, customer, consumer and marketing impact evaluation. Extensive experience across quantitative, qualitative, and customer experience methodologies. Skilled in navigating complexity, applying business insight, thinking strategically, communicating with clarity, and fostering collaboration. Delivers expert insights and authoritative recommendations, resolving complex queries with confidence. Skilled in gathering, analysing, and presenting data-driven stories that influence stakeholders and drive impact. Brings advanced capability across planning, commercial thinking, digital tools, market analysis, and compelling presentations. Qualifications & Experience Master’s degree or equivalent. Over 10 years of broad and deep experience in insights, research, or related fields. 6-10 years of managerial experience, including planning and managing resources within a policy framework. Ngā Uara | Our Values We live our values every day—Good Together, Better Every Day, and Every Drop Counts. Tā mātou oati | Our Commitment to You We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance: Fair and equitable pay. Health and well-being programs (medical, mental health support). Professional development opportunities. Career growth support. Work-life balance options (flexible/hybrid working where possible). Employee recognition. Support for community involvement and cultural connection. Ngā Mahi | A Career of Opportunities Tātou Tātou | Join Us Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together. He Wāhi mō te Katoa | Together, we're shaping a future of inclusion. Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation. We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions). If you face accessibility issues or need accommodations during the process, please contact your recruiter. Applications close at midnight on 3 October 2025#J-18808-Ljbffr