Salesforce, Inc. | Cloud Account Executive, Field Service and Service Engagement
3 weeks ago
About Service Cloud:
Service Cloud is a game-changer in the realm of customer service, designed to elevate support operations to new heights. Imagine a platform that seamlessly integrates all customer interactions—whether through email, phone, or messaging apps— into a unified system. This is exactly what Service Cloud does, transforming every customer communication into a case that is intelligently routed to the right service agent for swift resolution. Combined with AI (Agentforce), Service Cloud is at the forefront of transforming customer service experiences. Find out more about Service Cloud and Agentforce
If you are an
experienced Account Executive interested in a career in sales,
working with customers to solve problems with our Service solution & AI - then read on to learn more
Role Description
We are currently looking for a driven and enthusiastic experienced Sales professional with knowledge of technology and proven B2C and/or B2B sales and account management experience You will be selling our Service Cloud, AI and Agentforce products across a regionally aligned portfolio of accounts. As a Sales Account Executive, you will work in partnership with the existing Account owners and carry quota for the product sales to develop business opportunities and revenue growth:
Your Impact:
Our
Cloud Specialist Sales team
is growing, and we have newly created role based in ASEAN, looking after a range of Enterprise and Commercial customers. We are looking for
Cloud Account Executives (sellers)
who are passionate about and want to get involved in the power that AI and Agentforce will bring to our Service Cloud offering. As a Service Cloud Account Executive, you will leverage the untapped potential of Service Cloud by partnering with existing account owners (Core Account Executives) and be responsible for achieving a dedicated quota for Service Cloud product sales.
You will formulate and implement a strategic sales approach within an assigned region, driving revenue growth by penetrating the existing customer base and developing new opportunities, positioning the incredible value of key Service Cloud solutions. Establishing yourself as a trusted advisor for the Services industry, you will work closely with customers to deeply understand their unique challenges and goals, identify opportunities where our Service Cloud solution can help them achieve their business objectives, and blaze new trails within their organizations.
Responsibilities:
Develop and implement successful campaigns across the Service Cloud Field Service, Digital Engagement & install base, prospects, and whitespace.
Personally build new leads from prospecting efforts and assist others in thoroughly qualifying leads and sales opportunities.
Leverage business from new and established relationships.
Strategize, negotiate, and close business deals.
Understand the commercial aspects of the Service Cloud solution.
Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business related to their contact center needs.
Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities.
Be customer-facing as required.
Requirements:
Achiever - proven
success achieving set sales targets
and familiar with complex deal cycles. Strong
sales discipline and tenacity , able to see a path forward despite challenges.
Passion for Services - experience selling similar solution stacks, or management positions in the customer service industry, or a subject matter expert
Strategist - Able to
develop and execute strategies , bringing everyone along on the journey. We need you to amplify the Service Cloud message across internal and external stakeholders
Value selling - demonstrated experience in
uncovering customer needs,
curious and always asking "why" to unlock how Service Cloud can add value to the customer
Team seller -
collaborate with multiple internal and external stakeholders
to drive the best outcomes for the customer and Salesforce, negotiating & influencing outcomes
Trusted partner - Passion for working with customers and guiding them on the Salesforce Customer Journey.
Multi-tasker - able to multi-task & organise time effectively to manage multiple deals simultaneously
This role is perfect for those who prefer a collaborative, team value selling approach for a dedicated product solution but enjoys the adrenalin of closing deals and hitting targets. By focusing on Service Cloud, you will become a subject matter expert on the value it will bring to customers whilst still contributing to our business growth in a fast-paced, collaborative, and fun atmosphere.
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Singapore Salesforce, Inc. Full timeCloud Account Executive, Field Service and Service Engagement - Singapore Apply remote type Office - Flexible locations Singapore - Singapore time type Full time posted on Posted 2 Days Ago job requisition id JR274657To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating...
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Singapore Salesforce, Inc. Full timeAbout Service Cloud: Service Cloud is a game-changer in the realm of customer service, designed to elevate support operations to new heights. Imagine a platform that seamlessly integrates all customer interactions—whether through email, phone, or messaging apps— into a unified system. This is exactly what Service Cloud does, transforming every customer...
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Singapore Salesforce, Inc. Full timeAbout Service Cloud: Service Cloud is a game-changer in the realm of customer service, designed to elevate support operations to new heights. Imagine a platform that seamlessly integrates all customer interactions—whether through email, phone, or messaging apps— into a unified system. This is exactly what Service Cloud does, transforming every customer...
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