Snr Consultant, EUC

4 days ago

Singapore Singtel Group Full time

Select how often (in days) to receive an alert:
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We're searching for a Service Desk Manager to be part of our diverse team of talent here at NCS
Job Summary
Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.
Job Responsibilities
Manage the Service Desk and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.
Allocate more complex calls and emails to the relevant IT Support member.
Arrange for external technical support where problems cannot be resolved within L1
Manage Service Quality Assessment and Coach the agents on proper handling approaches.
Provide Domain Training to new joiners.
Requirements
7 years of end-user support experience, desktop or technical service desk.
5 years of experience leading a service desk team
To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory

  • Snr Consultant, Euc

    2 weeks ago

    Singapore NCS Full time

    **Snr Consultant, EUC & Svc Desk**: **Date**:25 Aug 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve...

  • Senior Consultant

    2 weeks ago

    Singapore RGF Full time

    **Location**: City **Salary**: SGD 8.5k to 10.5k **Industry**: Services **Function**: Internal IT **Job Description**: **Our Client**: Our client is one of the leading in Japanese IT consulting company. They are seeking for a Senior Consultant (DWH EUC) to join their team in Singapore. **The Responsibilities**: **・Development of whole SDLC (Systems...

  • EUC Manager

    3 weeks ago

    Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking EUC Manager with extensive technical expertise across multiple domains, best practices, and technologies. You will work on implementing the next iteration of end-user computing (EUC) services and the upcoming enhancements.Working Hours: Mon-Fri Job Type: Contract Salary Package: Up to $9000 (basic) + AWSJob...

  • Euc / Systems Specialist

    2 weeks ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $3,500 - $4,500 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 106838 **Job Views** 2 **Job Description**: Roles & Responsibilities Nityo Infotech is looking for a Systems Specialist. This is a permanent role with Nityo, deployed to client's...

  • Consultant, Euc

    2 weeks ago

    Singapore NCS Full time

    **_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._** As Consultant, EUC & Service Desk, you will be responsible for leading and driving technical transformation initiatives to maintain cost competitiveness and boost employee productivity within the Service...

  • Avp - Euc - End User Computing

    5 days ago

    Singapore STELLAR LINK PARTNERS PTE. LTD. Full time

    **Job Title: AVP, EUC** **Location**:Central **Position Type**:Permanent **About Us**:Our client is a highly respected consulting firm specializing in providing exceptional services to clients within the investment industry. Currently seeking an AVP, EUC Manager **Role Overview**:Need to manage and deliver exceptional EUC services. **Key...

  • Snr Cybersecurity Consultant

    3 hours ago

    Singapore Cyber Security Agency of Singapore (CSA) Full time

    Overview Join to apply for the Snr Cybersecurity Consultant / Cybersecurity Consultant (DFIR) - NCIRC role at Cyber Security Agency of Singapore (CSA). What The Role Is The key responsibility of an engineer in the Digital Forensics and Incident Response team is to facilitate an orderly and efficient response to cyber incidents. Primary Responsibilities You...

  • Avp - Euc Manager - End User Computing (Microsoft

    5 days ago

    Singapore STELLAR LINK PARTNERS PTE. LTD. Full time

    **Job Title: AVP, EUC** **Location**:Central **Position Type**:Permanent **About Us**:Our client is a highly respected consulting firm specializing in providing exceptional services to clients within the investment industry. Currently seeking an AVP, EUC Manager **Role Overview**:Need to manage and deliver exceptional EUC services. Strong Microsoft 365...

  • Associate EUC Engineer

    3 days ago

    Singapore Synapxe Full time

    Join to apply for the Associate EUC Engineer (Cluster office)role at Synapxe . Position Overview An Associate End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This entry-level role involves responding to service tickets, performing system...

  • Snr Consultant, Salesforce

    3 days ago

    Singapore NCS Full time

    **Snr Consultant, Salesforce**: **Date**:28-May-2021 **Location**: Singapore, Singapore **Company**:Singtel Group Business used to rely on technology, now business is technology, and customer experience is the IT experience. Navigating and harnessing this digital transformation quickly is how to get ahead but it comes with challenges. NCS designed to help...