Senior Producer

Building a Brand Starts with a Story
FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.
What You Would Get To Do
The Senior Producer is a key member of the Events & Experiences team. This role is responsible for planning, executing, and delivering multiple key events, including live, hybrid, and virtual formats. This role involves managing the entire event lifecycle, from creative concept and budgeting to reconciliation, while serving as the primary point of contact for clients. The Senior Producer will collaborate with internal teams and external vendors to deliver impactful and memorable experiences, maintaining quality and efficiency throughout the process.
Your Contributions
Client Management
Demonstrate an understanding of client's business and event objectives
Consistently deliver exceptional service to our clients through excellent project management
Act as the client's point of contact during the planning and execution of live events
Build and maintain effective client relationships, anticipating requirements, understanding client needs and ensuring that requests are addressed in a timely manner
Ensure clear communication with the client around all project deliverables including roles and responsibilities, agreed scope and budget, timelines and programme status
Manage out-of-scope client requests and lead commercial conversations with clients across all aspects of the project
Work in partnership with clients in an advisory capacity, consulting on industry best practice and recommending creative, effective and appropriate solutions
Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details
Event Production & Project Management
Lead the planning and execution of multiple key events for various clients, ensuring exceptional service and project management.
Oversee events from initial creative concept through final reconciliation, including budget management, site selection, venue coordination, registration, transportation, food & beverage, branding, staffing, technical oversight, logistics, health & safety, scenic and set design, and presentation development.
Provide strategic oversight and hands-on execution of complex events, ensuring seamless integration of creative, technical, and operational components.
Manage onsite show rehearsals and direction with demonstrated technical production proficiency and ability to oversee content delivery.
Work closely with creative and design teams to develop event branding, print collateral, interactive/experiential technology, and décor.
Key role in pitch development, research, writing and presentation as required
Create and maintain complex project schedules, internal and external project documentation including project and ops plans, internal master decks, client WIP decks, meeting agendas and meeting minutes
Actively lead internal project meetings and client meetings
Financial & Vendor Management
Responsible for the fiscal success of assigned programs and accounts, including budgeting and reconciliation of events.
Negotiate and review supplier contracts and addendums for accuracy, ensuring proper onboarding in line with agency processes.
Identify cost efficiencies, savings, and value-added opportunities across event budgets.
Build and maintain strong supplier relationships globally to enhance execution and service excellence.
Collaboration & Communication
Ensure service level agreements (SLAs) are met throughout the event planning process.
Provide mentorship, guidance, and creative problem-solving support to team members.
Field questions and advise junior team members to foster professional development and creative problem-solving.
Work collaboratively across departments to ensure agency standards of operations are upheld.
Industry Engagement & Continuous Improvement
Stay informed on best practices, new suppliers, services, and venues, sharing insights with the team.
Proactively contribute innovative ideas and creative solutions to improve event execution and client experience.
Lead internal knowledge-sharing initiatives and support department-wide efforts to uphold service excellence.
Represent the company's core values (Ambition, Creativity, Excellence, Integrity, Teamwork) in all professional interactions and industry engagements.
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.
8+ years' event management experience, preferably in an agency environment
Advanced project management skills, including budget creation, management and reconciliation.
Strong knowledge of digital and technical aspects of productions including but not limited to general sessions, awards shows, activations, film production, virtual events and/or experiential events.
Willingness and flexibility to travel is required.
Proficient with Microsoft Office and Google Suite.
Familiarity with project collaboration tools (e.g. Slack) preferred.
Exceptional ability to establish relationships and maintain a positive rapport with clients, vendors and suppliers, with the demonstrated ability to manage and grow accounts.
Strong oral and written communication skills.
Advanced negotiating, risk management and contracting skills.
Advanced working knowledge of key destinations including venues and suppliers.
Strong team player and willingness to support other team members as required, with demonstrated ability to collaborate with colleagues and clients at all levels.
Creative problem solver, resourceful, team player, ambitious and proactive.
Calm and flexible approach to handling the pressure and stress of ever changing demands.
Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines.
Benefits
Private Healthcare (Medical) from day 1
Annual Health Screening
20 Days Annual Leave PLUS Public Holiday
Employee Assistance Program including 24/7 support, counselling, and legal consult
Complimentary Access to Headspace, Maven & more
Wellness Stipend
Personal Volunteer Day
Life Insurance
Mobile Phone Allowance
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Events Services
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Note
Senior/Producer (Commissioned Projects), Current Affairs
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