Facilities Admin cum Receptionist

About The Role As a CBRE Facilities Administrator Cum Receptionist, you will support the Facilities team to ensure that facility administrative tasks are complete. What You'll Do Front Desk & Guest Management Greet all visitors, vendors, and staff professionally with a minimum 95% satisfaction rating from internal feedback forms or mystery audits. Maintain the reception area to a hospitality‐grade standard, including cleanliness, signage, and availability of updated materials. Answer incoming calls within 3 rings, with accurate call routing and message taking. Ensure all guests are logged, screened, and issued correct passes per security protocol, with zero unauthorized access incidents. Maintain 100% compliance with reception Policy and SOPs, visitor handling, data privacy, and emergency response. Meeting Room Management Conduct daily room checks for readiness and cleanliness. Track room utilization and raise red flags for underused or overbooked rooms. Maintain and replenish office supplies and stationery to avoid stockouts on essential items. Health & Safety Support Observe and report all near misses and incidents within 30 minutes of occurrence with a formal incident report submitted within 24 hours. Adhere to and enforce all site‐specific emergency and security procedures. Participate in 100% of emergency drills and ensure area compliance is up to date. Immediately notify relevant authorities of incidents, with a response time of under 10 minutes. Minimum 1 safety observation submission per month in Harbour platform. Events Management Serve as the first point of contact for all personnel and visitors. Greet all guests with a consistent, documented 95% positive satisfaction rating in quarterly surveys. Issue visitor badges and parking passes while strictly adhering to access protocols. Maintain a zero‐error log on visitor registration and access control systems. Plan, execute, and close all on‐site events, including setup and teardown. Maintain 100% compliance with booking, setup, and HSE protocols for events. Ensure all event logistics are delivered with no more than 1 valid complaint per quarter. Vendor Management Coordinate daily and ad‐hoc service requests with housekeeping. Ensure vendors adhere to visitor management procedures and site‐specific safety protocols. Administrative Support Submit facility‐related reports, procurement requests, and assignment outcomes on time, with zero rework due to error. Maintain front desk documentation in an auditready format at all times. Log, track, and resolve complaints within 1 business day for minor issues, 3 days for escalated ones. Support as backup to mailroom services when required. Maintain a documented resolution rate of >90% within SLA. What You'll Need Diploma in Facilities Management or equivalent from a recognized institution. At least 2‐3 years of related working experience. Proven experience in Facilities management in office administrative. Good team player and time management. Possess strong self‐discipline, good planning and organizing ability. Has a good safety mindset and displays good WSH behaviors. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‐thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. #J-18808-Ljbffr