Infra Support Senior Specialist

3 days ago

Singapore Epergne Solutions Full time

Join to apply for the Infra Support Senior Specialist role at Epergne Solutions Location: Singapore We are seeking an experienced Patch Management Lead to oversee and manage the timely deployment of patches and updates across business-critical systems. This role is essential in ensuring the security, stability, and performance of enterprise IT services. You will lead a team responsible for patching server operating systems, middleware, and infrastructure components in line with compliance and SLA requirements. Key Responsibilities: Lead and manage the entire patch management lifecycle, including planning, scheduling, deployment, and post-deployment activities. Coordinate all patching activities across customer environments, ensuring alignment with schedules. Prepare and publish patch deployment calendars to relevant stakeholders. Oversee daily operations of the patch management team, promoting collaboration, efficiency, and adherence to best practices. Supervise and guide a team of 6–10 members (onsite/offshore), ensuring timely and compliant execution of patching tasks. Monitor patch deployments, troubleshoot issues, and mitigate disruptions to end-users and services. Collaborate with IT, InfoSec, vendors, and business units to gather requirements, address concerns, and communicate patch schedules. Work with incident management teams to investigate and remediate security incidents related to unpatched vulnerabilities. Participate in monthly patch reviews, schedule meetings, and track patching compliance through regular reports. Prioritize and schedule system maintenance activities based on business needs. Ensure SLA compliance, preventive support, and minimal downtime during patch cycles. Provide weekend support when required for critical deployments or maintenance windows. Contribute to infrastructure build projects and apply project management knowledge to ensure timely delivery. Required Qualifications & Experience: Bachelor's degree in Information Systems, Computer Science, or a related field. 8+ years of experience in patch management or IT infrastructure roles. Hands-on expertise in RedHat Linux, Openshift, Databases, and Middleware technologies. Experience with patching tools such as SCCM , Red Hat Satellite , IBM BigFix , etc. Proficient in using Jira and other ticketing or scheduling tools. Solid understanding of data center operations and enterprise infrastructure environments. Proven experience managing and mentoring IT teams. Strong grasp of server OS, hardening processes, and infrastructure builds. Background in managed services or IT consulting is a plus. Strong problem-solving, coordination, and communication skills. Ability to work under pressure, prioritize tasks, and maintain service excellence. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr

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