Assistant Manager, Group Hospitality Services

1 day ago


Singapore Ng Teng Fong General Hospital Full time

Overview
Assistant Manager, Group Hospitality Services at JurongHealth Campus. The incumbent will support the Reporting Officer in managing vendors to fulfil service contract obligations and assist with planning, coordination, staffing and daily operations. The role reports to Institution Lead, Group Hospitality and may deputise in the absence of the Reporting Officer.
Responsibilities
Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
Ensure all services rendered by the vendors meet the service standards set in the KPIs and users' expectation
Ensure vendor performance reports are validated using source data
Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
Ensure contract checklists are completed when verifying the contract and vendor performance monthly
Escalate issues to Institution Lead, Group Hospitality if necessary
Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)
Raise PRs/ POs for procurement of institution specific purchases in accordance with NUHS Procurement Policy
Ensure vendor is compliant with Workplace Safety regulations
Ensure institution BCP is in place with drills being planned and validated annually
Manage in-house inventory (e.g. linen) (if applicable)
Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting



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