Customer Experience

23 hours ago

singapore desert dessert pte. ltd. Full-time
Desert Dessert is a growing dessert café brand specialising in handcrafted cakes, customised celebration cakes, artisanal gelato, and café offerings. We are looking for a passionate, organised, and sales-driven

Customer Experience & Operations Executive

to join our team. This is a dynamic role combining online customer service, sales order management, and café outlet operations. The ideal candidate enjoys interacting with customers, has a good understanding of cakes and desserts, and takes pride in delivering excellent service while driving sales. Key Responsibilities

1. Customer Service & Online Sales Manage and respond to customer enquiries through WhatsApp, social media, and online ordering platforms.

Assist customers with customised cake enquiries, product recommendations, pricing, and order arrangements.

Actively convert customer enquiries into confirmed orders through effective communication and upselling.

Provide accurate product information, including cake flavours, sizes, fillings, ingredients, and customisation options.

Handle customer feedback, complaints, and after-sales enquiries professionally.

Maintain positive customer relationships and encourage repeat purchases.

2. Online Order Management & Coordination Process and manage online cake orders, pre-orders, and customer requests.

Ensure all order details,