
Customer Service Representative
1 day ago
Customer Service Representative Job Description
To succeed as a Customer Service Representative, you must be the first point of contact for our customers.
- Support clients by answering their calls and addressing their concerns.
- Record calls and input information into our system.
- Anticipate customer needs and prioritize their satisfaction.
- Provide clear explanations and take remedial action when necessary.
You will also alert your superiors to recurring service failures to prevent future problems.
Ad-hoc duties related to customer-facing projects may be assigned.
Required Skills and Qualifications
- Minimum 'O' level/ Higher NITEC/ Diploma in any discipline.
- Preferable prior office administration experience.
- Familiarity with CRM software and Microsoft Office is an advantage.
Interested candidates should possess strong Customer Service Skills, Interpersonal Skills, Administration, Telephony, Team Player, and Customer Service expertise.
Additional skills in Avaya, CRM, and Office Administration are highly desirable.
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