Lead, Customer Success Management
2 weeks ago
About the Role We are seeking a seasoned Customer Success Management (CSM) Lead with a strong background in cybersecurity to lead our customer success initiatives. This role is pivotal in ensuring our clients receive exceptional service delivery, strategic guidance, and measurable value from our cybersecurity solutions. He must be process driven in translating contract into day to day SOP for execution by the backend delivery team The ideal candidate will have 10+ years of experience in customer-facing roles within the cybersecurity domain, a proven track record of leading high-performing teams, and a deep understanding of cybersecurity frameworks and technologies such as MITRE ATT&CK framework, NIST and etc. Professional certifications such as CISSP, CISA, CISM are required. Key Responsibilities Leadership & Strategy Lead and mentor a team of Customer Success Managers in a cybersecurity environment. Develop and execute customer success strategies aligned with business goals. Drive continuous improvement in service delivery and customer engagement. Customer Engagement & Retention Serve as the senior point of contact for strategic clients, ensuring satisfaction and retention. Understand customer business objectives and align cybersecurity services to meet those goals. Manage escalations and ensure timely resolution of issues. Service Delivery Oversee the delivery of cybersecurity services, ensuring SLAs and KPIs are met. Collaborate with technical teams to ensure seamless onboarding and ongoing support. Monitor customer health metrics and proactively address risks. Revenue Growth Identify opportunities for upselling and cross-selling cybersecurity products and services. Partner with sales and product teams to tailor solutions that meet evolving customer needs. Drive expansion within existing accounts through strategic engagement and value demonstration. Reporting & Insights Provide regular updates to senior leadership on customer success metrics and initiatives. Analyze customer feedback and usage data to inform product and service improvements. Qualifications Minimum 10 years of experience in customer success, service delivery, or
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Team Lead, Customer Success
7 days ago
Singapore ARTA WEALTH MANAGEMENT PTE. LTD. Full timeAbout Arta At Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology—relentlessly user-focused, elegant, bordering-on-magical technology. We are driven by the opportunity to apply deep tech to help...
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Customer Success Lead
5 days ago
Singapore ENGAGEROCKET PTE. LTD. Full timeCustomer Success Lead will report to a Co-founder and you will be responsible for building and maintaining a strong Customer Success team. You will need to make sure your team builds relationships with key customer stakeholders, acting as an escalation point for issues that impact their success and responding to retention risks and opportunities. As Lead,...
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Customer Success Lead
2 weeks ago
Singapore EngageRocket Full timeCustomer Success Lead will report to a Co-founder and you will be responsible for building and maintaining a strong Customer Success team. You will need to make sure your team builds relationships with key customer stakeholders, acting as an escalation point for issues that impact their success and responding to retention risks and opportunities. As Lead,...
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Customer Success Management Lead
5 days ago
Central Singapore BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
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Customer Success Lead
1 week ago
Singapore SNAPHUNT PTE. LTD. Full time**The Role** **As a Customer Success Manager, you will be responsible for**: - Developing and managing client portfolios while generating new leads. - Analyzing customer behavior and industry trends sustain business growth & profitability by maximizing value. - Acting as an advocate for clients to improve clients experience (e.g. identify needs, handle and...
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Regional Lead, Customer Success
2 weeks ago
Singapore Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
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Customer Success Lead
2 weeks ago
Singapore BIFROST PTE. LTD. Full time**Bifrost**: Bifrost generates 3D worlds at scale and high fidelity synthetic datasets for AI development. This next-generation capability has use cases across defence, space, gaming, metaverse, mobility and robotics. We believe autonomous systems and computer vision have the opportunity to drastically improve the quality of life for billions of...
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Customer Success Area Lead
1 day ago
Singapore Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
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Customer Success Manager
5 days ago
Singapore Exabeam Full timeThe Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world class customer experience and customer...
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Account Manager
3 days ago
Singapore LEAD TO SUCCESS PTE. LTD. Full time**LEAD TO SUCCESS PTE. LTD. **was established in 2021 and has been growing rapidly till today. From a 1-person company, it has grown to an experienced team of passionate individuals. We specialise in B2B consulting to help business owners grow their businesses. We are looking for someone with the passion and enthusiasm to grow the brand with our current and...