Customer Success Lead

2 weeks ago

Singapore BIFROST PTE. LTD. Full time

**Bifrost**:
Bifrost generates 3D worlds at scale and high fidelity synthetic datasets for AI development. This next-generation capability has use cases across defence, space, gaming, metaverse, mobility and robotics. We believe autonomous systems and computer vision have the opportunity to drastically improve the quality of life for billions of people.

However, one of the hardest problems in building AI for the physical world is that it is difficult for developers to collect the data they require from the real world. Our intelligent tools enable developers to generate and simulate vast 3D worlds to build cutting-edge AI systems to solve the world’s hardest problems. All without the need for 3D expertise.

These tools are used by the world’s most advanced organizations to land a spacecraft on Mars, catch pirates at sea, detect drug-carrying submarines and numerous critical use cases.

At Bifrost, you are backed by Sequoia Capital, Lux Capital, Wavemaker Partners, Cap Vista, Hustle Fund, Champion Hill Ventures and other prominent investors. Your teammates hail from nuTonomy, Motional, Medios, NVIDIA, GovTech, Lucasfilm, Industrial Light & Magic, Grab, TAIGER, Arup, The Parentinc and other game-changing companies.

**Why Bifrost?**:
Build captivating and photorealistic 3D worlds

Bring the bleeding edge of research in AI, GANs, 3D graphics into production

Learn about AI, defence, space, gaming, metaverse, mobility and robotics ‍

World-class team, investors, advisors and customers

Competitive salary and comprehensive insurance ‍
- ️ Flexible and hybrid environment with no red tape/bureaucracy

Trendy shophouse office in CBD near great restaurants and bars

Committed to helping you grow personally and professionally

Inclusive, judgement-free and a safe space to be yourself

Take ownership and build your skillset

Safe space to share dank memes

Fast growing company ‍

**Customer Success Lead**:
**️‍ ️ Your Main Quest**:
As one of Bifrost's core customer success representatives, you'll be the eyes, ears and magic hands which help us manage our engagements with commercial geospatial teams, primes, and government agencies to boost their AI/ML capabilities.

This role will be deeply involved in overall customer success strategy, helping manage Bifrost's global presence, and creating a massive impact on the adoption of cutting-edge technologies for the AI community
- High-fidelity requirement and relationship management within key target customer offices to identify opportunities for Bifrost's business and offerings
- Support the GTM strategy by serving as an engagement manager for customers
- Manage customer deliverables, requirements, timelines and communicate with technical teams internally
- Leverage technical teams and other key stakeholders across the executive level to ensure project excellence, customer satisfaction and retention
- Represent Bifrost and interact with customers at events
- Receive customer feedback and contribute to overall firm strategy

**Requirements**:

- Experience - 4 to 8 years
- Location: Singapore or North America

**✨ Bonus Requirements**:

- Experience in building new sales functions and GTM strategies

**Sounds like you? **:

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