User Support

1 week ago

Singapore Bloomberg Full time

User Support - On-site Technical Support - Singapore Location: Singapore Business Area: Sales and Client Service Description & Requirements Bloomberg is a global leader in business and financial information, news and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers worldwide rely on us for the information and tools they need to make critical investment decisions and stay connected across the financial community. To support more than 26,000 employees across 150+ locations, we provide the spaces and systems that enable productive collaboration. Our Bloomberg On‐Site Support (BOS) teams work urgently to deliver 24/7 on‐site technical solutions to Bloomberg's internal and external customers in over 75 countries. The team provides one‐stop shop support for all Bloomberg hardware (PCs, biometric devices, routers), software, and networking infrastructure, and does not leave until the job is done. What's the role?You operate as a Technical Support Associate on‐site, contributing through expertise within Bloomberg and collaboration with Enterprise Technology teams. You pride yourself on offering top‐notch, solution‐focused service, anticipating needs, delivering personal, on‐the‐ground value, spotting gaps, and implementing changes. You remain calm in a fast‐paced environment, understanding urgency, working hard, and offering customer‐service‐driven solutions. We'll trust you to: Flexibly support internal and external customer technical needs to resolution Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer's environment (onsite) and remotely Deliver an extraordinary level of customer service under pressure, while staying focused on solving the issue Accurately detail fixing steps and resolutions using our proprietary ticketing system You'll need to have: 5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.)5+ years of data center operations experience including mounting and dismantling devices (servers, network gear), structured cabling, and patching Demonstrated experience coordinating technical projects or installations, including office moves, equipment roll‐outs, or upgrade deployments Excellent interpersonal and customer‐facing skills Strong written and verbal communication skills in English Demonstrated continuous career growth within an organisation Bachelor's degree or degree‐equivalent qualifications Willingness to travel to customer sites to provide onsite support as needed Flexible coverage schedule to accommodate occasional evening or weekend work (time off in lieu)We'd love to see: Programming knowledge Language proficiency in an ASEAN language If this sounds like you: Apply if you think we're a good match. We'll let you know the next steps, and in the meantime feel free to visit Why Bloomberg?We are a diverse group of individuals who tackle big challenges and create even larger impact. We value what makes you unique and help open opportunities to channel your personal energy and grow to your fullest potential. Learn more about our office and benefits: Discover what makes Bloomberg unique—watch our inside look at our culture, values, and the people behind our success. #J-18808-Ljbffr

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