AI UX Manager

2 weeks ago

Singapore Singtel Full time

Overview Join to apply for the AI UX Manager role at Singtel . Powering the Future with AIDA – Artificial Intelligence & Data Analytics – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate, innovate, and serve to embed intelligence into every layer of our business. Singtel’s transformation aligns people, platforms, and processes under one cohesive strategy. Our mission is to build AI literacy, and foster a culture where intelligence empowers people. We welcome you to join us on a transformational journey reshaping the telecommunications industry — and redefining what’s possible with AI at its core. Grow with us in a workplace that champions innovation, embraces agility, and puts human potential at the heart of everything we do. Responsibilities User Research and Experience Design Conduct user research, interviews, and contextual inquiries to understand user needs, behaviors, and pain points. Create user personas, journey maps, and experience flows to inform solution design. Translate business and functional requirements into wireframes, mockups, and prototypes that support usability and user-centered design. Collaborative Design Delivery Work closely with Product Owner, developers, and stakeholders to co-design solutions aligned with project goals. Participate in agile ceremonies and incorporate feedback from sprints and demos into iterative design improvements. Ensure design consistency, accessibility, and adherence to UI/UX best practices across AI applications. Usability Testing and Feedback Loop Design and execute usability test plans, including task-based testing, A/B testing, and surveys. Analyze test results to identify usability issues, collect actionable insights, and propose design enhancements. Support user acceptance testing (UAT) by validating the final implementation against design intent and user requirements. Documentation and Design Assets Develop and maintain design documentation including design systems, screen specifications, and annotated prototypes. Create user guides or onboarding materials to facilitate solution adoption when needed. Continuous Improvement and Innovation Monitor post-implementation user experience and recommend enhancements. Stay up to date with UX/UI trends, tools, and AI interface design patterns to inform solution improvement Skills For Success 2–6 years of experience in UX design and testing Good to have experience in AI, analytics, or process automation Good to have experience in Workshop facilitation and storytelling for design justification Proficiency in design tools – Figma, Usability testing techniques and Prototyping and wireframing Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Telecommunications #J-18808-Ljbffr

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