Senior Executive, Aftersales Technical Support

7 hours ago

Singapore Samsung Electronics Perú Full time

Senior Executive, Aftersales Technical Support (2yrs Contract) page is loaded## Senior Executive, Aftersales Technical Support (2yrs Contract)remote type:
Hybridlocations:
Mapletree Business City, Singapore, Singaporeposted on:
Posted 8 Days Agotime left to apply:
End Date: September 29, 2025 (22 days left to apply)job requisition id:
R **Position Summary**• You will serves as liaison between Authorized service center, Contact center and HQ team on all technical related matters
• You will be responsible for Product Quality matters**Role and Responsibilities****Service Quality Management*** Monitoring and Reporting of service KPI’s* Analysis, sharing root cause, improvement plan* Able to provide minor troubleshooting and assisting on product related issues* Provide Technical assistance on Mobile Products (Mobile phone, Tablet, Wearables) or CE Products (VD & DA) to our Authorized Service Centre and Contact Centre* Ensures high level of quality service is achieved so as to enhance Samsung customer experience* Conduct product training and

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