Funeral Operations Coordinator

2 weeks ago

Singapore beBeeFuneral Full time

We are seeking a Funeral Operations Coordinator to oversee the smooth execution of funeral services while providing empathetic support to families.

This role involves coordinating logistics, managing funeral arrangements, and maintaining service excellence. Over time, the coordinator can transition into a sales-oriented position, assisting families with pre-planning funeral services and guiding them on available packages.

Key Responsibilities:
  • Coordinate and execute funeral arrangements ensuring all logistics run smoothly.
  • Liaise with families to understand their needs and ensure all requests are met with empathy and professionalism.
  • Oversee transportation, setup, and teardown of funeral services including wake management.
  • Work closely with suppliers, cemeteries, crematoriums, and religious organizations to facilitate seamless services.
  • Ensure compliance with regulatory requirements and company service standards.
  • Maintain proper inventory and operational readiness of funeral equipment and supplies.
  • Handle unexpected situations professionally and provide solutions under pressure.
Sales & Advisory Responsibilities (Convertible Role):
  • Educate and guide families on pre-planning funeral services and available funeral packages.
  • Provide consultations to clients on funeral arrangements and related services.
  • Build long-term relationships with clients through compassionate engagement and follow-ups.
  • Collaborate with the marketing team to identify potential leads and referrals.
  • Attend networking events and community engagements to promote funeral pre-planning services.
  • Develop skills in sales advisory and transition into a client-facing sales role over time.
Requirements:
  • Passion for serving families with empathy and professionalism.
  • Strong organizational and multitasking skills with attention to detail.
  • Ability to work in a fast-paced environment and remain composed under pressure.
  • Willingness to work flexible hours including evenings weekends and public holidays.
  • Excellent communication and interpersonal skills.
  • Sales experience or willingness to develop sales skills is a plus.
  • A valid driver's license and ability to travel for funeral services is preferred.

Why Join Us?

  • Meaningful work that makes a difference in people's lives.
  • Opportunity to transition into a sales role with career growth potential.
  • Supportive and professional team environment.
  • Training and development provided for both operational and sales aspects of the role.

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