CloudOps Lead

Join to apply for the CloudOps Lead role at Singlife . Overview Singlife is seeking a highly skilled CloudOps Lead to head the cloud operations team within the Cloud Centre of Excellence (CCoE). This hybrid role combines leadership with hands-on work in AWS operations, troubleshooting, OS management, and SRE practices. Responsibilities Lead, mentor, and grow the CloudOps team, driving a culture of reliability, automation, and continuous improvement. Define and enforce operational best practices across AWS and OCI environments. Collaborate with Cloud Architect, DBA, Security, and application teams to ensure smooth operations and incident response. Manage operational processes such as incident management, change management, and capacity planning. Operational Excellence & SRE Drive Site Reliability Engineering (SRE) practices, including SLIs, SLOs, SLAs, error budgets, and automation of operational tasks. Lead incident response, root cause analysis, and post-incident reviews to strengthen platform resilience. Build and optimize observability and monitoring frameworks (CloudWatch, Grafana, Loki, Tempo, Prometheus). Implement self-healing systems and automated recovery where possible. Oversee OS patching to ensure no outstanding vulnerabilities and maintain security/compliance standards. Provision, manage, and troubleshoot AWS services (EC2, ECS, EKS, Lambda, ELB, S3, EFS, RDS, VPC, IAM). Hands-on administration of Linux and Windows operating systems, including hardening, patching, and vulnerability remediation. Troubleshoot complex issues across infrastructure, applications, networks, and operating systems. Deploy and manage container-based workloads (ECS, EKS, Docker). Automate operations using Infrastructure-as-Code (CloudFormation, Terraform) and scripting (Python, Ansible, Bash, PowerShell). Implement and optimize GitLab CI/CD pipelines for operations-driven automation. Support cloud security, IAM, encryption, and compliance standards. Hands-on Cloud & Systems Engineering Provision, manage, and troubleshoot AWS services mentioned above. Hands-on Linux and Windows administration with focus on hardening and patching. Troubleshoot issues across infrastructure, applications, networks, and operating systems. Deploy and manage container-based workloads (ECS, EKS, Docker). Automate operations using IaC (CloudFormation, Terraform) and scripting (Python, Ansible, Bash, PowerShell). Improve GitLab CI/CD pipelines for operations-driven automation. Ensure cloud security, IAM, encryption, and compliance practices are followed. Requirements 12+ years of experience in cloud operations, engineering, or SRE roles. Proven experience leading or mentoring operations/engineering teams. Strong hands-on expertise with AWS services (EC2, ECS, EKS, Lambda, ELB, S3, EFS, VPC, IAM). Good experience with Linux and Windows operating systems, including hardening and patching. Proficiency with scripting languages (Python, Ansible, Bash, PowerShell). Hands-on experience in container-based deployments (ECS, EKS, Docker). Proven ability in infrastructure and application troubleshooting. Deep knowledge of SRE principles, including monitoring, incident management, and SLIs/SLOs/SLAs. Strong expertise in GitLab CI/CD and automation frameworks (CloudFormation, Terraform). Working knowledge of cloud security, IAM, and encryption practices. Excellent problem-solving, debugging, and communication skills. AWS certifications: Solutions Architect – Professional, DevOps Engineer – Professional, or SysOps Administrator – Professional (preferred). Experience with observability and monitoring tools (CloudWatch, Grafana, Loki, Tempo, Prometheus). Familiarity with multi-cloud or hybrid-cloud operations (AWS and OCI). Experience managing high-scale, high-availability, mission-critical environments. Track record of implementing automation, SRE practices, and operational process improvements. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Insurance Referrals increase your chances of interviewing at Singlife by 2x #J-18808-Ljbffr