Senior Manager/Manager, Customer Operations, LRWD New Ministry of Manpower | Customer Service P[...]
2 weeks ago
Overview What the role is: As a Senior Manager/Manager, Customer Operations, you are primarily responsible for providing timely, reliable advice to customers on the Employment Act and employment related issues. You will also promote and strengthen the service culture of the division. Responsibilities Assess and manage escalated queries and feedback on Employment Act and employment related issues through phone calls, written replies, MOM website and QSM, and where necessary, advise customers over phone or email Compile and analyze data collated from public enquiries for planning and policy reviews Improve knowledge management by expanding the base of sample customer responses, FAQs and techniques/approaches in the database Review and update FAQs on employment practices on the MOM website Coordinate with other departments and government agencies on the implementation of service initiatives. Qualifications You should possess a tertiary qualification in any discipline. Candidates with background in Human Resource and knowledge of the Employment Act preferred Possess prior experience in dealing with customers from different backgrounds, or in a customer service environment Able to communicate well and write concisely Proficient in the use of Microsoft Excel as well as possess some knowledge in data extraction About Ministry of Manpower Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore. #J-18808-Ljbffr
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Senior Executive/Assistant Manager
1 week ago
Singapore Ministry of Defence of Singapore Full timeOverview Senior Executive/Assistant Manager (Manpower Planning & Management) - Army at Ministry of Defence of Singapore. You assist in the administration, reconciliation and analysis of Army\'s manpower establishments in the HR enterprise systems. Appointment will be commensurate with your experience. Only shortlisted candidates will be notified. Applicants...
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Manager, Organisational Development
1 week ago
Singapore Ministry of Manpower Full timeOverview What the role is: The Customer eXperience Department (CXD) drives MOM’s service excellence by leading efforts in transforming the service delivery process to offer the right service experience and driving a strong service culture where officers embrace MOM’s service principles in their work. Responsibilities What you will be working on: Key...
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Singapore Economic Development Board Full timeWhat the role is At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over...
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Singapore Monetary Authority of Singapore Full timeWhat the role is: Launched in 2012, Workright is a national initiative that seeks to raise awareness and national compliance with the Employment Act (EA) and Central Provident Fund (CPF) Act through education and enforcement efforts. The Workright team conducts annual education campaigns to target public, employers and employees, and manages inspectors to...
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HR Manager
7 hours ago
Singapore Ministry of Defence of Singapore Full timeHR Manager (Manpower Policy) - Personnel Development Join to apply for the HR Manager (Manpower Policy) - Personnel Development role at Ministry of Defence of Singapore What The Role Is You develop, review and promulgate manpower policies and guidelines to attract, recruit, manage, and retain quality people in the organisation. What You Will Be Working On On...
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Assistant Manager, Experience Design, CXD
4 days ago
Singapore Ministry of Manpower Full timeWhat the role is: This traineeship is with the Service Planning, Design & Development team with the Customer eXperience Department. CXD leads MOM’s service excellence efforts to provide accessible, trusted and customer-centric services. By leveraging technology, data, and customer insights, CXD designs customer‐centric touchpoints to achieve high first...
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Senior Manager
7 days ago
Singapore Ministry of Defence Singapore Full time $60,000 - $180,000 per yearMinistry of ManpowerPermanent/ContractClosing on 12 Sep 2025What the role isThe Assurance, Care and Engagement Group (ACE), a permanent division under the Ministry of Manpower, improves the well-being of migrant workers by enhancing the healthcare, housing and social aspects of the migrant worker landscape. As a member of the Case Management Branch, you will...
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Manager/senior Early Childhood Officer
7 days ago
Singapore Ministry Of Social And Family Development Full time**What the role is** - The Early Childhood Development Agency (ECDA) serves as the regulatory and developmental authority for the early childhood (EC) sector in Singapore, overseeing key aspects of children’s development below the age of 7, across both kindergartens and childcare centres. ECDA is an autonomous agency jointly overseen by the Ministry of...
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Singapore Ministry of Defence of Singapore Full timeOverview Manager (Infrastructure Sustainment & Operations) role at Ministry of Defence of Singapore. Join to apply for the Manager (Infrastructure Sustainment & Operations)role at Ministry of Defence of Singapore . What The Role Is You execute the infrastructure sustainment, day-to-day operations (carpark management, security for new CMPB) and/or Integrated...
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Assistant Manager/Manager
5 days ago
Singapore Ministry of Defence Singapore Full time $60,000 - $180,000 per yearMinistry Of Social And Family DevelopmentContractClosing on 10 Sep 2025What the role isThe Early Childhood Development Agency (ECDA) serves as the regulatory and developmental authority for the early childhood sector in Singapore, overseeing key aspects of children's development below the age of 7, across both kindergartens and childcare centres. ECDA is an...
