Associate Director, Customer

About the Role:
Grade Level (for internal use):
13
The Team:
This role will be part of our Customer Experience Team that represents the heart of our Global Customer Experience operation at Commodity Insights
Responsibilities and Impact:
The Director, Customer & Partner Advocacy is accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs.
Developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, identifying opportunities to enhance capabilities that align with broader business objectives; design and deliver engaging events and initiatives that communicate our value propositions; collaborate with cross-functional teams to create customized content and presentations that resonate with our audience.
Build and maintain strong relationships with key stakeholders to understand their needs and expectations; facilitate high-level discussions during sessions to foster meaningful interactions among participants.
As a team leader, mentor and guide team members, promoting a culture of collaboration, innovation, and excellence; provide training and development opportunities to enhance skills and performance.
Oversee daily operations to ensure a seamless and professional experience for all participants; manage the budget with planning and forecasting for events and initiatives.
Establish metrics to evaluate the effectiveness of events and initiatives; leverage data to drive continuous improvement; gather feedback from participants to refine future experiences.
Collaborate with various departments to align messaging and goals, and coordinate with external vendors and partners to support events and initiatives.
What We’re Looking For:
Basic Required Qualifications:
A minimum of 12+ years of experience in customer-facing roles, with at least 3+ years in a leadership position managing teams regionally or globally.
Exceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders and external customers, fostering collaboration and trust.
Proven experience in Professional Services, Marketing, or Events, with understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction.
Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience in ambiguity and changing priorities.
Strong analytical and problem-solving skills, with the capability to develop data-driven insights that inform strategic initiatives and improve customer experiences.
Proficiency in project management, with experience in leading cross-functional teams to deliver high-impact programs on time and within budget.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit:
S&P Global Commodity Insights
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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