Executive Housekeeper

2 days ago

Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time
SCOPE
Reporting to the Rooms Division Manager, the Executive Housekeeper will lead a team of housekeeping professionals in delivering exceptional service and immaculate surroundings that reflect the standards of our luxury brand. This leadership role requires a keen eye for detail, operational excellence, and a passion for curating welcoming, pristine environments for our discerning guests.
OVERALL OBJECTIVES
  • Direct daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and heart-of-house, ensuring impeccable standards.
  • Allocate and direct the work assignments and special projects of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
  • Attend daily briefings and take note of VIP arrivals and the special attention items for the guests; communicate and conduct briefings with the room attendants and ensure they execute the special requests.
  • Conduct routine inspections of guest rooms and public areas to ensure that facilities, equipment and amenities are clean and well maintained. Implement proactive quality assurance measures and respond promptly to feedback or issues.
  • Anticipate and maintain all equipment and supplies and ensure their availability.
  • Manage departmental budgets, inventory levels, linen controls, and supply procurement while minimizing waste and cost.
  • Conduct monthly training sessions with existing employees in order to meet the identified training needs.
  • Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
  • Partner with Front Office and Engineering teams to respond efficiently to guest requests, ensuring personalized service and prompt resolutions.
  • Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
  • Champion eco-friendly cleaning practices and strict hygiene protocols aligned with global luxury hospitality standards.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
REQUIREMENTS
  • Proven track record as an Executive Housekeeper or Assistant Executive Housekeeper in a 5-star or luxury hospitality setting
  • Strong leadership, communication, and organizational skills
  • Positive team player, friendly with good interpersonal skills, flexible, adaptable and able to respond positively to changes
  • Possess knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
  • Proficiency in hotel operating systems is highly desirable
  • Eye for detail and passion for creating elegant and spotless environments

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