Education Program Manager

2 weeks ago

Singapore Marketing Institute Of Singapore Full time

Job Summary:
We are seeking an experienced Education Program Manager who will be instrumental in overseeing the operational aspects of our academic programs. The ideal candidate should have a deep understanding of the Committee for Private Education (CPE) regulatory processes and be adept at managing a team of educational professionals. This role requires a highly motivated individual with a strong commitment to upholding educational excellence and compliance.
Job Responsibilities:
CPE Process Management :
Ensure full compliance with CPE regulatory requirements.
Stay updated with changes in CPE regulations and implement necessary changes in operational processes.
Liaise with CPE and other regulatory bodies as required.
Team Management :
Lead, manage, and develop a team of educational professionals.
Foster a collaborative and high-performance work environment.
Conduct performance reviews and identify training needs.
Operational Excellence :
Oversee the daily operations of the academic programs.
Ensure the effective implementation of academic policies and procedures.
Coordinate with faculty and administrative staff to ensure smooth functioning of academic activities.
Provide administrative support throughout the academic study term.
Coordinate student registration, attendance tracking, and maintain accurate program records.
Monitor program timelines, milestones, and activities, ensuring alignment with program objectives and survey scopes.
Conduct program evaluation surveys (e.g. module evaluations, pre-course, orientation) and compile data and findings for review and reporting.
Evaluate program effectiveness and recommend enhancements for continuous improvement.
Manage the Learning Management System (e.g. Canvas), including user access control, announcements, and document uploads.
Strategic Planning :
Contribute to the development and implementation of strategic plans.
Identify opportunities for operational improvements and innovations.
Collaborate with senior management to align operational goals with institutional objectives.
Stakeholder Engagement :
Work closely with internal and external stakeholders to ensure student satisfaction and academic quality.
Liaise with external stakeholders, including prospective students, course applicants, government agencies (e.g. ICA), and the public.
Respond to and manage stakeholder feedback and queries related to academic programs.
Provide verification support for alumni academic records and collaborate with institutions or corporate requestors.
Quality Assurance & Compliance
Ensuring all programs adhere to EduTrust quality standards and institutional policies.
Maintain documentation and administrative records in accordance with regulatory and internal audit requirements.
Assist in quality assurance audits and continuous improvement initiatives.
Job Requirements:
Bachelor's degree in Education, Business Administration, or related field is preferred
Minimum of 5 years of experience in educational operations, with a strong understanding of the CPE process in Singapore.
Proven track record in managing and leading teams.
Excellent organizational, leadership, and decision-making skills.
Strong communication and interpersonal abilities.
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