Sr. Manager

Description The Technical Delivery Architect role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering. Key Responsibilities Post-sales design documentation, implementation and migration of advanced complex solutionsfor managed enterprise customers. Complex solutions consist of multi-product services. The TDA’srole is to ensure that these services interoperate and integrate into the customer environment. Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, CloudServices, Managed Hosting and Complex Migration Planning, In general, TDA engineers must be expert level certified in one or more disciplines. Have a broadunderstanding across the technical landscape within Telecommunications and Enterprise ITarchitectures and have a natural ability to converse with both technical and executive audiences Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSONetc. The TDA will own the technical delivery of customer solutions and will be the technical interfacebetween the customer, product teams and project management during service delivery. Close engagement with pre-sales, technically validating solutions proposed are deliverable and alltechnical aspects are clearly defined prior to contract signature. The TDA accepts technicalownership of the solution at the point of contract signature. Engaging with and supporting pre-sales during contracting, with project management duringservice realization and the training of Service Assurance, through design, delivery and handoverinto lifecycle management. Lead customer-facing technical workshops in the delivery phase requiring excellent communicationwith the ability to articulate technical concepts clearly to all levels of competency. 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults. Minimum qualification & experience 8+ years industry background Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred) Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider, Application Acceleration and Optimization Excellent communication and documentation skills Design related background Ability to demonstrate technical knowledge & industry best practices under pressure Basic Coding skills desirable Telecommunication Product or Solution Design related background #J-18808-Ljbffr Industry Other Category IT & Technology Sub Category Professional Services