lyf Guard

7 days ago

Singapore The Ascott Limited Full time

4 months ago Be among the first 25 applicants
About Us
CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, spanning over 260 cities in more than 40 countries.
Job Description
JD – lyf Guard (Guest Service Executive)
You will be a multifaceted Community Manager who enjoys creating an inclusive and collaborative community at lyf. Your day may include checking in guests, recommending local attractions, replacing light bulbs at night, and socializing with guests in our communal spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).
Responsibilities
Look after the well-being of guests from arrival to departure by:
Assisting residents with check-in (via mobile app or kiosk)
Encouraging downloads of the DiscoverASR app for community interaction
Exploring app functions with residents
Managing mobile keys, messaging lyf Guards, and ancillary purchases
Handling guest queries and requests
Ensure operational efficiency by:
Monitoring room availability in the property management system (PMS)
Adhering to corporate guidelines during processes
Performing bookkeeping activities as needed
Assisting housekeeping with property cleanliness, especially social spaces
Handling inquiries via walk-ins, emails, and phone calls
Executing light housekeeping/engineering duties and liaising with contractors for maintenance
Create an inclusive community by:
Noticing guest preferences and managing profiles
Assisting in curating event calendars and community initiatives with the Partnerships and Events Manager
Proactively engaging with guests for feedback to improve their stay
Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidized rates at Ascott serviced residences
  • Strong support for staff volunteerism
  • Wellness programs

Closing Statement
At CapitaLand, we promote fair employment practices, recruit based on merit and fit with our values, and provide equal opportunities regardless of race, gender, age, religion, or nationality. Only shortlisted candidates will be contacted.
Seniority level
Entry level
Employment type
Full-time
Job function
Other, Information Technology, Management
Industries
Hospitality
Referrals can increase your chances of interviewing at The Ascott Limited by 2x.
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