Retail Operations Manager
4 days ago
About the Brand:
Step into the world of haute horlogerie, where heritage meets innovation. This globally renowned luxury watchmaker is synonymous with artistry, precision, and exclusivity. With a rich legacy of crafting exceptional timepieces, the brand continues to push the boundaries of watchmaking, offering discerning clientele an unparalleled experience.
About the Role:
We are seeking a
Retail Operations Manager
to oversee boutique operations and drive excellence across key locations. This role is ideal for a results-driven professional with deep expertise in high-end timepieces, a passion for luxury retail, and a strong ability to optimize boutique performance while delivering an exceptional client experience.
Key Responsibilities:
Boutique Operations & Excellence:
Manage day-to-day retail operations, ensuring efficiency, cost-effectiveness, and alignment with the brand’s ultra-luxury standards.
Client Experience & VIP Engagement:
Elevate the customer journey by implementing white-glove service standards. Cultivate strong relationships with high-net-worth individuals and enhance boutique exclusivity through personalized experiences and private events.
Sales Performance & Strategy:
Partner with boutique teams to drive sales, analyze performance metrics, and implement strategies to optimize revenue while maintaining brand prestige.
Team Leadership & Development:
Lead, mentor, and inspire boutique staff, ensuring continuous training and development in both product knowledge and luxury service etiquette.
Merchandising & Inventory Management:
Oversee stock allocation, visual merchandising, and inventory accuracy, ensuring that flagship and boutique locations showcase the latest collections impeccably.
Brand Representation & Compliance:
Uphold the brand’s legacy by ensuring adherence to company policies, retail standards, and industry regulations while maintaining the highest level of discretion.
What We’re Looking For:
Minimum 8–10 years of experience in luxury retail, preferably in high-end watches or jewelry.
Proven track record in boutique operations, sales management, and team leadership.
Deep understanding of the luxury client demographic and experience in clienteling strategies.
Strong business acumen with the ability to drive results while maintaining brand integrity.
Excellent communication, leadership, and problem-solving skills.
Entrepreneurial mindset with a hands-on approach to retail excellence.
Why Join?
This is an opportunity to work with one of the most prestigious names in haute horlogerie, where every timepiece tells a story of craftsmanship, heritage, and innovation. Be part of a brand that defines luxury and lead a team that delivers extraordinary experiences to a discerning clientele.
How to Apply:
If you have a passion for luxury timepieces and the expertise to elevate boutique operations, we would love to hear from you. Apply now by submitting your resume and a cover letter detailing your relevant experience.
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