Virtual Event Specialist

Virtual Event Specialist Join Kinly as a Virtual Event Specialist delivering remote technical audio/video support across a global estate. Salary: $4,200 – $4,800 per month (dependent on experience), plus benefits Hours: 40 hours per week Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in‐house expertise includes AI‐powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners—one seamless experience at a time. With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40‐years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world. We now have a new opportunity for a proven Video Conferencing Virtual Event Specialist to join our team, working at our global customer site, to deliver remote technical audio/video support for across their global estate. Key Responsibilities Schedule and launch video calls Maintain and manage the TMS/EMS systems Carry out test calls when applicable for all VC bookings Input new VC systems into client database Conduct remote VC training and tests with new and existing sites as and when applicable Provide remote assistance via VC infrastructure when end points experience connection problems Liaise internally with Global Services team on cases and perform any troubleshooting when required Carry out health checks for all VC service faults, contacting to determine if the fault can be rectified Act as the dedicated operator on all VC enquiries from all dedicated client sites globally Arrange for moves and reconnection of VC systems as and when needed Investigate network issues by capturing network files and logs and liaise with the technical teams for further instruction Assist with the maintenance of the global VC environment Skills and Experience The ideal candidate will be able to think and work independently, effectively interact with employees, customers, and colleagues, and demonstrate the ability to successfully handle multiple tasks/projects. Other qualifications include attention to detail, strong written and oral communication skills, excellent problem‐solving and troubleshooting skills, and good working knowledge of professional A/V, VC and unified communication systems. Good working knowledge of professional A/V, VC and unified communication systems is required. If you are selected for interview and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know at the point of scheduling. If you require details of the vacancy or the application process in an alternative format, please email outlining your requirements (please note applications cannot be received by email). At Yorktel‐Kinly we are committed to providing a working environment that is inclusive, responsible and welcoming for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We welcome your application and look forward to seeing you soon. #J-18808-Ljbffr