Strategic Customer Success Manager

C.H. Robinson
is hiring a Strategic Customer Success Manager to lead the success of our Robinson Managed Solutions(RMS) program across multiple regions. In this role, you will be the key driver of customer value, aligning cross-functional teams and executive stakeholders to deliver seamless implementation, operational excellence, and strategic growth. You will own the global account strategy, champion customer advocacy, and lead continuous improvement initiatives. If you thrive in a fast-paced, global environment and are passionate about building trusted partnerships, we invite you to
apply today . Join us and make a lasting impact on the future of supply chain innovation
"At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site in customer's office five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace."
Duties and Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Lead the global launch and strategic management of the Robinson Managed Solutions(RMS) program, serving as the primary escalation point
Collaborate with regional implementation teams across North America , APAC, and Europe to ensure successful solution delivery
Ensure seamless transitions from implementation to operations across all global regions
Build and maintain strategic relationships with customer stakeholders worldwide
Align with client leadership to drive global supply chain initiatives focused on cost savings and performance improvement. Work with Robinson Managed Solutions(RMS) project managers globally to follow standardized project management process
Monitor industry trends and customer business changes to identify new opportunities
Work with internal and external leadership to Align Robinson Managed Solutions(RMS)'s technical and operational capabilities with evolving customer goals in each region
Own global account financials, including P&L, revenue forecasting, and resource planning
Champion enterprise capabilities and project-based delivery models to meet customer expectations
Mentor and develop global Robinson Managed Solutions(RMS) team members, fostering a culture of collaboration and continuous improvement
Qualifications:
Required:
Bachelor's degree from accredited college or university
Minimum 6 years of related logistics or Supply Chain industry experience
Ability to travel up to 15% (domestically and internationally)
Preferred:
Advanced proficiency in Microsoft Office Suite
Strong knowledge of supply chain and logistics industry
Proven experience in consultative and strategic sales
Skilled in presenting to internal and external decision-makers
Excellent written and verbal communication skills
Strong negotiation and conflict resolution abilities
Experience delivering global customer solutions
Understanding of global transportation management systems and infrastructure
Ability to analyze and document global supply chain processes
Demonstrated leadership in team-oriented, diverse, and fast-paced environments
Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
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