Manager (Facilities - Hotel)

7 days ago


Singapore Marina Bay Sands Pte Ltd Full time

Job Responsibilities
Corrective Maintenance
Manage the delivery and measurement of guest and internal department requests such as ad-hoc breakdown and ensuring Maximo job chit are closed promptly and accurately
Manage the delivery and measurement of guest services within assigned department(s), consistent with the company's core service standards and brand attributes
Conduct daily on-site physical inspection and monitor the work progress of all defects rectification; identify and follow through for any repair within the hotel footprint
Preventive Maintenance & Projects
Manage and carry out hotel guest rooms and corridor maintenance program for all finishes, fit-outs and furniture
Advocate improvement on work processes and areas to achieve excellent customer services to hotel guestrooms to improve the maintenance standard and efficiency of the Hotel Facilities operation team
Conduct regular meetings and coordinate with the maintenance contractor to resolve and improve the service of relevant systems within the hotel footprint
Coordinate and supervise external contract works as assigned by immediate supervisor to ensure their works are compliant with the required specifications and standards so as to meet objectives
Work closely and liaise with all departments in property and contractors in project and maintenance coordination to minimize disruption to the hotel operations
Coordinate and manage contractors and sub-contractors for any repair or Testing and Commissioning (T&C) of equipment along with contractors and other Team Members within the hotel footprint
Review drawings and schematic diagrams to ensure designs and specifications to be compliant to the regulatory requirements and MBS standards
Resource and People Management
Lead the Hotel team of Assistant Managers/Supervisors/Technicians/Engineers to deliver quality up-keeping of the hotel
Assist the Associate Directors in planning of job duration and assessing manpower, materials, tools and equipment, special services required for the job
Coaching and training for Team Members to be aligned to the company's standard
Develop and sustain a high quality and motivated team
Prepare RFP document for maintenance contract with measurable KPIs and SLAs.
Plan, manage, select and procure consumable materials
Review and streamline all purchase requests with procurement department.
Develop annual CAPEX and OPEX budgets
Perform regular forecast to the CAPEX and OPEX to maintain accuracy
General
Enforce all safety programs and training with regards to WSH
Perform all duties in accordance with MBS policies and within the realm of the MBS Company vision, mission and values
Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo; administering progressive discipline in accordance with MBS guidelines
Build and design initiatives, programs and reports for continuous quality monitoring and improvement to the overall maintenance of the Hotel and service
Perform ad-hoc tasks as require
Job Requirements
Education & Certification
Tertiary qualification(s) in the fields of Electrical, Mechanical, Building Services, Facilities Management or equivalent. Candidates without the required qualifications but with adequate experience in similar position may apply.
Professional Qualification and Certification relating to the above-mentioned fields will be an advantage.
Experience
At least five years of solid hands-on practical working in any Hotels providing Customers Service, Operations supports, and maintenance
Understanding of local regulations, standards and ordinances on hotel operations and maintenance.
Possess good understanding of building services.
Other Prerequisites
Be able to work outdoors and be exposed to various environmental factors such as, but not limited to fatigue, noise, dust, and be able to access all areas of the property including those at height
Possess good communication, interpersonal and supervisory skills, with an eye for detail
Get along with fellow Team Members and work as a team
Be able to work with minimum supervision and at times independently, as well as under pressure.
Must be able to work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Be willing to work any day of the week and any shift, long hours when necessary
Withstand various activities such as frequent walking, sitting for long periods or prolonged standing, stretching, bending and kneeling without restriction
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
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