Program Manager, Operations Performance, Quality and Programs

3 days ago


Singapore Google Full time

Program Manager, Operations Performance, Quality and Programs
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Minimum Qualifications:
Bachelor's degree in relatable technical field, computer/data science, business analytics, process or similar.
5 years of experience in program or project management.
3 years of experience in Operations, with a focus on data analytics, process developing and testing, performance quality and operational excellence.
Preferred Qualifications:
5 years of experience managing digital transformation and IT projects.
Ability to work on their own and as part of a team.
Excellent communication and people management skills with the ability to think creatively, identifying opportunities to measure, improve operational outcomes.
About the Job
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Google is forming a new Submarine cable organisation which will build, operate and promote global infrastructure to support Google Global Networking growth and open networking objectives. This organization will require dedicated operations program to help define, design and deploy resources towards a cohesive and coordinated plan embedded within the Google Global Networking and wider Google Cloud division. The development will bring significant new resources into Google, stimulate slick, simplistic governance and drive a talent development program to ensure adequate succession planning and career development in this unique and specific part of the business.
Responsibilities
Develop and implement Data and Performance Quality initiatives to improve Network Operations. Deliver Digitization initiatives to deliver operational innovations and overall effectiveness.
Deliver quality governance frameworks, and implementation of an Operational Readiness Testing program for new systems introduction and network operationalisation.
Test Network reliability, Processes robustness and completing retrospective analysis and improvement.
Gather and collate all aspects of necessary Data and Analytics to drive operational effectiveness in operational systems.
Using data analytics Identify, create and establish measures of operational excellence/quality, dashboard views across domains, cross correlation of inputs to drive operational excellence evident within the Operate OKRs.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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