Software Engineer- Helpdesk Support Engineer

2 weeks ago


Singapore UNISON CONSULTING PTE. LTD. Full time
  • Monitor and respond to system alerts and abnormal behaviours.

  • Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.

  • Consolidate records for reporting, monitoring, analytics, and audit purposes.

  • Perform system health checks after changes to ensure stability and prevent issues.

  • Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.

Responsibilities

  • Good experience in IT helpdesk or support engineering.

  • Strong knowledge of incident management processes and ITIL practices.

  • Familiarity with system monitoring tools and troubleshooting procedures.

  • Ability to work in a fast-paced environment with strong problem-solving skills.



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