Worldwide Specialist Sales, Amazon Connect

AWS is one of Amazon's fastest growing businesses servicing millions of customers in more than 190 countries reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb and Instagram as well as some of the largest global enterprises like Shell, International Unilever, Hitachi, Sharp, Bristol‐Myers Squibb and Samsung. AWS is seeking an experienced Sales Specialist to help us establish AWS as the market leader for Amazon Connect – Amazon's Contact Center as a Service (CCaaS). This effort is in direct response to feedback from customers and seeks to address the daily pain points of meeting the high bar of delivering outstanding customer service. This service will offer a compelling alternative for our customers when faced with multiple components, channels and vendors managing long term commitments and very complex pricing models and scaling based upon the specific needs of their businesses. This exciting service is part of the growing SaaS offerings from AWS such as Amazon Supply Chain and Clean Rooms. The ideal candidate will have enterprise sales experience in areas such as telecommunications VoIP, CRM / ERP applications call / contact center and/or the integration of these complex solutions, be a self‐starter and be willing to operate both tactically and strategically. As a key team member in this fast growing, exciting space you will have the opportunity to help drive the growth and shape the future of a service category that will have a significant impact on our customers' business. Key Responsibilities Your responsibilities will include building and managing a healthy sales pipeline focused on driving revenue adoption and market penetration. The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with AWS Senior Enterprise Sales Representatives, Solutions Architects, Partners and engagements at the CxO level within the largest AWS accounts. The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO / VP level as well as a technical understanding that enables them to easily interact with developers and technical architects. You should also have a demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to build and convey compelling value propositions and work cross‐organizationally to build consensus. Drive revenue and market share for AWS. Meet or exceed quarterly and annual revenue targets. Develop and execute against a sales plan. Maintain a robust sales pipeline. Work with partners and OEMs to extend reach & drive adoption of AWS solutions. Manage contract negotiations along with the core sales organization. Develop long‐term strategic relationships with key accounts. Ensure customer satisfaction. About the Team This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end‐to‐end go‐to‐market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path or includes alternative experiences don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating; that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee‐led and company‐sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‐sharing mentorship and other career‐advancing resources here to help you develop into a better‐rounded professional. Work / Life Balance We value work‐life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home there's nothing we can't achieve. 7 years of direct sales or business development in software cloud or SaaS markets selling to C‐level executives – experience 10 years of business development, partner development, sales or alliances management experience 5 years of building profitable partner ecosystems – experience Experience developing detailed go‐to‐market plans Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region you're applying in isn't listed please contact your Recruiting Partner. Required Experience : Unclear Seniority Key Skills Data Entry, Customer Service,