Senior Officer, Inbound Contact Center

Join to apply for the Manager, Inbound Contact Center role at UOB Get AI-powered advice on this job and more exclusive features. About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate...

Experience the thrill of leading a high-performing inbound contact center as our next Manager. This exciting role offers the opportunity to drive results, foster exceptional customer experiences, and develop talented teams.Key Responsibilities:Elevate customer satisfaction through data-driven decision making and innovative solutions.Develop and implement...

Job Title: Call Center AgentDescriptionWe are seeking a skilled and experienced Contact Center Representative to join our organization. The successful candidate will be responsible for handling inbound calls, making outbound calls, and providing general customer service duties.Key Responsibilities:Handling patient enquiries and providing billing...

Overview Since its incorporation in 2003, Terra Systems has become a leader in IT systems integration, providing customized, efficient, and cost-effective solutions to enterprises of all sizes. Headquartered in Singapore, Terra Systems operates in over 10 countries in the Asia Pacific region. We specialize in designing, building, managing, and optimizing IT...

Job Title: Team Lead Contact CenterWe are seeking a skilled and experienced Team Leader to supervise and guide a team of Customer Service Officers within our Contact Center.Key Responsibilities:Supervise daily operations and monitor team performance to ensure service levels are met.Provide coaching, feedback, and regular performance reviews to CSOs.Manage...

Dynamic Contact Center LeaderWe are seeking a seasoned contact center manager to oversee our 24/7 operations. This pivotal leadership role is responsible for ensuring seamless customer service delivery, optimizing team performance, and fostering a positive and efficient work environment across all shifts.Key Responsibilities:Lead, mentor, and motivate a...

Job Title: Contact Center SupervisorWe are looking for a dedicated and experienced professional to lead our Contact Center team. As a Contact Center Supervisor, you will be responsible for overseeing daily operations, ensuring high service levels, and supporting the growth and development of your team.This is an excellent opportunity for someone who is...

Job Title: Service Quality Contact Center Manager">Job Description:As a key member of the contact center team, you will play a crucial role in ensuring exceptional customer service and resolving complex customer issues in a timely manner.You will be responsible for reviewing and assessing escalations from other departments to identify, liaise, and resolve...

Service Quality Contact Center LeadAs a Service Quality Contact Center Lead, you will play a pivotal role in ensuring the highest standards of service delivery are maintained across our contact centers. Your primary focus will be on leading a team of quality specialists who work closely with business stakeholders to identify and resolve customer issues...

Overview Manager, Service Quality Contact Center – United Overseas Bank (UOB) About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking...