Assistant Manager, Customer Relationship Mgmt

3 weeks ago

Singapore Under Armour, Inc Full time

Assistant Manager, CRM & Loyalty Marketing
About Under Armour
Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.
Purpose of Role
The CRM Assistant Manager will be responsible for developing and implementing regional (SAPAC) customer-centric and omni-channel CRM and loyalty marketing engagements that drives customer engagement, loyalty, and retention strategies across the SAPAC region. This role will involve managing CRM campaigns, analyzing customer data, and implementing innovative strategies to enhance customer experiences.
Your Impact
Loyalty Program Management
Support the management of the UA Rewards loyalty program.
Analyze member behavior to identify opportunities for engagement and retention.
Develop and implement activations to drive customer loyalty and advocacy.
CRM Campaign Management
Assist in the development and execution of CRM campaigns across various channels (email, SMS, push notifications, etc.)
Manage campaign calendars, ensuring timely execution and optimization.
Monitor campaign performance and analyze key metrics to identify areas for improvement.
CRM System Management
Manage and maintain the CRM system, ensuring data accuracy and integrity.
Optimize CRM processes to improve efficiency and effectiveness.
Collaborate with IT teams to troubleshoot any system issues.
Customer Data Analysis
Analyze customer data to identify trends, preferences, and segmentation opportunities.
Utilize CRM tools to track customer interactions and behavior.
Develop customer insights to inform marketing strategies and personalize customer experiences.
Qualifications
Bachelor's degree in Marketing, Business Administration, or related field.
Minimum 3 years of experience in CRM or integrated marketing in direct-to-consumer business (including sport, apparel, retail, or consumer goods).
Proficiency in CRM tools and analytics software (e.g., Salesforce, Adobe Analytics).
Excellent data analysis and problem-solving skills.
Strong verbal and written communication abilities.
Ability to collaborate effectively with diverse teams.
Comfortable in thinking and operating with a customer-centric focus.
Ability to digest data and translate it into clear, meaningful, and actionable insights.
Experience with email marketing and marketing automation tools (Salesforce Marketing Cloud preferred).
A sincere and contagious passion for sports and building Under Armour.
Relocation
No relocation provided.
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
#J-18808-Ljbffr

  • Assistant manager, customer relationship mgmt

    3 weeks ago

    Singapore Under Armour, Inc Full time

    Select how often (in days) to receive an alert: Assistant Manager, Customer Relationship Mgmt About Under Armour Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push...

  • Sales and Customer Solutions Specialist

    4 weeks ago

    Singapore STOREFRIENDLY MGMT PTE. LTD. Full time

    OverviewSTOREFRIENDLY MGMT PTE. LTD., a leading provider of self-storage solutions in Singapore, is seeking highly motivated Sales Executives to join its team. Our company has expanded rapidly since 2019 and now operates 7 conveniently located branches across the island, offering a range of products and services including moving services, wine storage, and...

  • Sr. Professional, Customer Relationship Mgmt

    4 weeks ago

    Singapore Under Armour, Inc Full time

    Select how often (in days) to receive an alert: Assistant Manager, Customer Relationship Mgmt About Under Armour Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push...

  • Sr. Professional, Customer Relationship Mgmt

    4 weeks ago

    Singapore Under Armour, Inc Full time

    Select how often (in days) to receive an alert: Assistant Manager, Customer Relationship Mgmt About Under Armour Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push...

  • Customer Service Representative

    4 weeks ago

    Singapore STOREFRIENDLY MGMT PTE. LTD. Full time

    Are you a motivated and dynamic individual looking for a challenging role in sales? Do you have excellent communication skills and a passion for delivering exceptional customer service?We are seeking a Customer Service Representative to join our team at Storefriendly Mgmt Pte. Ltd. As a Sales Professional, you will be responsible for following up on sales...

  • Storage Solutions Associate

    4 weeks ago

    Singapore STOREFRIENDLY MGMT PTE. LTD. Full time

    At STOREFRIENDLY MGMT PTE. LTD., we provide a comprehensive suite of self-storage solutions to businesses and individuals in Singapore.We are seeking motivated and dynamic individuals to join our team as Sales / Customer Service Officers, focusing on delivering exceptional customer service and driving sales growth.The ideal candidate will possess strong...

  • Executive, customer service

    1 month ago

    Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...

  • Retail Storage Solutions Consultant

    4 weeks ago

    Singapore STOREFRIENDLY MGMT PTE. LTD. Full time

    OverviewSTOREFRIENDLY MGMT PTE. LTD. is a leading provider of self-storage solutions in Singapore, leveraging robotic technology to offer clean, safe, climate-controlled storage with 24/7 access.The company has expanded rapidly since its inception in 2019 and currently operates seven branches across the island.SalaryWe are offering an attractive basic salary...

  • Storage Solutions Specialist

    4 weeks ago

    Singapore STOREFRIENDLY MGMT PTE. LTD. Full time

    About STOREFRIENDLY MGMT PTE. LTD.STOREFRIENDLY is a leading provider of self-storage solutions in Singapore, leveraging robotic technology to deliver clean, safe, and climate-controlled storage services.The company has expanded rapidly since its inception in 2019 and now operates multiple branches across the city-state. To support its growth initiatives,...

  • Sr. Professional, Customer Relationship Mgmt

    4 weeks ago

    Singapore Under Armour Full time

    Values & InnovationAt Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.Our Values define and unite us, the beliefs that are the red...

  • Business Development Representatives

    4 weeks ago

    Singapore STOREFRIENDLY MGMT PTE. LTD. Full time

    STOREFRIENDLY MGMT PTE. LTD. is a leading provider of self-storage solutions in Singapore, incorporating robotic technology.The company has expanded rapidly since 2019 and now operates 7 branches across the city-state, offering a range of services including moving, wine storage, and co-working spaces.Sales / Customer Service Officers RoleWe are seeking...

  • Specialist, relationship management

    1 month ago

    Singapore BNY Mellon Full time

    Specialist, Relationship Management Specialist, Relationship Management Responsible for Treasury Services / Transaction Banking clients Works on the strategic plan for managing and growing existing client relationships Conducts business development across new and potential clients Manages large or complex accounts Continually evaluate client needs and...

  • Applied Materials, Inc. | Non-Tech Proj/Prg Mgmt • AGS:FSO Mgmt

    3 weeks ago

    Singapore Applied Materials, Inc. Full time

    Non-Tech Proj/Prg Mgmt • AGS::FSO Mgmt Locations: Singapore, SGP Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R2418973Key Responsibilities: Support specific project and program objectives as defined in the areas of responsibility, ensuring necessary preliminary activities (e.g., determination of outcomes, milestones, viability...

  • This is an IT support group | Sr. Professional, Customer Relationship Mgmt

    4 days ago

    Singapore This is an IT support group Full time

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...

  • Customer Relationship Manager

    4 weeks ago

    Singapore REALITY YOGA PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Customer Relationship Manager to join our team at REALITY YOGA PTE. LTD. As a key member of our sales team, you will play a vital role in driving business growth by developing and maintaining strong relationships with customers.The ideal candidate will have excellent interpersonal skills, be able to work...

  • Customer Relationship Manager

    4 weeks ago

    Singapore TAIDII PTE. LTD. Full time

    Account Manager Position OverviewWe are seeking an experienced Account Manager to join our team at TAIDII PTE. LTD.The estimated salary for this role is $50,000 - $70,000 per annum, depending on experience and qualifications.Job Responsibilities:Client Management: Manage client relationships, conduct product installation, training, maintenance, and...

  • Senior operation manager/operations manager

    2 months ago

    Singapore Indeco Engineers Pte Ltd Full time

    Qualifications & experience Candidate must possess at least a Bachelor's Degree in Engineering/Building/Facilities Mgmt or relevant disciplines; Required min 5 yr(s) of working experience in the related field for Snr Operations Manager; Required min 3 yr(s) of working experience in the related field for Operations Manager. Tasks & responsibilities...

  • Recruit Express Pte Ltd. | Healthcare Administration Executive

    4 days ago

    Singapore Recruit Express Pte Ltd. Full time

    Healthcare Administration Executive (Project Mgmt, Training provided) #HDC Responsibilities Coordinate internal resources and third parties/vendors for the flawless execution of projects regarding medical records Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving...

  • Customer relationship manager

    2 months ago

    Singapore Marken Ltd. Full time

    Title:Customer Relationship Manager Job Purpose:To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. Main Duties and Responsibilities: Develop excellent working relationships and communicate courteously with the customer in order to...

  • Project program mgmt. specialist advisor

    2 months ago

    Singapore NTT DATA, Inc. Full time

    Date: Oct 17, 2024 Company: NTT DATA Services NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Mgmt. Specialist Advisor to join our team in Singapore....