Customer Relationship Manager

2 days ago


Singapore TAIDII PTE. LTD. Full time
Account Manager Position Overview

We are seeking an experienced Account Manager to join our team at TAIDII PTE. LTD.

The estimated salary for this role is $50,000 - $70,000 per annum, depending on experience and qualifications.

Job Responsibilities:
  • Client Management: Manage client relationships, conduct product installation, training, maintenance, and troubleshooting
  • Relationship Building: Maintain strong relationships with existing clients to ensure long-term customer satisfaction and loyalty
  • Client Inquiry Response: Respond to client inquiries in a timely and prompt manner
  • Product Improvement: Gather requirements and feedback from clients, working closely with the Product Team to continuously improve products
  • Quotation and Payment: Prepare quotations and ensure timely payment from clients
  • SLA Achievement: Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved
Requirements:
  • Diploma/Bachelor's degree from recognized institutes
  • 1-2 years of experience in customer service/client servicing/account management or similar capacity
  • Non-experience candidates welcome to apply as training will be provided
  • Comfortable with travelling for client visiting (deployment, training purposes)
  • Result-oriented and able to work under pressure
  • A good team player with roll-up-sleeves attitude
  • Good communication and presentation skills
  • Able to start work immediately or within short notice


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