Trainer (Retail Jewellery)

8 hours ago


Singapore Taka Jewellery Pte. Ltd. Full time

About the Role We are looking for a passionate and hands-on Retail Trainer (Jewellery) to strengthen our frontline teams. You will be responsible for conducting training, coaching staff on-the-floor, shadowing team members, and ensuring consistent service, sales, and compliance standards across our outlets. If you enjoy developing people and have an eye for excellence in retail service, this role offers an exciting opportunity to make a meaningful impact. Responsibilities Conduct Training: Lead engaging training sessions on sales processes, operational workflows, and product knowledge. Staff Orientation: Conduct onboarding and orientation sessions for new hires to familiarize them with company policies, brand values, and service standards. On-the-Floor Coaching: Guide outlet staff on service excellence, product knowledge, compliance, and sales techniques through daily coaching and mentoring. Support New Joiners: Onboard, mentor, and monitor new joiners to help them achieve their monthly sales targets and integrate into the team culture. Shadowing & Performance Observation: Shadow retail staff across outlets to observe customer interactions, identify training gaps, and provide real-time feedback. Monitor & Improve Sales Performance: Use insights from shadowing and coaching to implement strategies that enhance sales performance. Track Training Effectiveness: Prepare regular training progress reports and monthly summaries to evaluate program impact and areas for improvement. Goal Setting & Tracking: Set monthly training goals, monitor sales progress of new joiners, and ensure alignment with performance targets. Coaching Reviews & Evaluations: Conduct periodic reviews and monthly evaluations to measure improvement and identify further training needs. Requirements Experience: 3–5 years in training or sales operations, preferably in the jewellery or luxury retail industry. Sales & Operations Knowledge: Strong understanding of retail sales processes, performance metrics, and service standards. Training & Development: Proven track record in designing and delivering impactful training programs. Certification: Candidates with an ACLP (Advanced Certificate in Learning and Performance) or equivalent certification are preferred. Jewellery Expertise: Knowledge of jewellery products, trends, and materials is an advantage. Communication Skills: Excellent verbal and written communication with the ability to engage and motivate diverse teams. Tech-Savvy: Proficient in training platforms, CRM systems, and sales tracking tools. Coaching & Feedback: Strong interpersonal skills to provide constructive feedback and guide team members toward achieving goals. Work Schedule: Able to work retail hours, including weekends and public holidays, as training and coaching are conducted in-store. #J-18808-Ljbffr



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