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Senior Salesforce Administrator

3 weeks ago

Singapore Elevate K-12 Full time

Who we are:Elevate K-12 is a Series C funded, rapid growth stage start-up focused on solving the crisis-level teacher shortage in US K-12 schools changing the way classrooms work live, virtual instruction that gives students access to high quality, certified teachers who help them prepare for the world of the future For our teacher community, we open new work opportunities proprietary platform and curriculum, enabling them to deliver live remote instruction across multiple subjects in elementary, middle, and high schools across the US. Our goal is to enable high quality live teaching for every learner in the U.S., from kindergarten through their first jobs, so they can receive the education they need to identify and pursue their unique passions in life. We are the new way to the classroomWe live the mission of Elevate K-12, and were getting better each day, if all of this sounds exciting to you We want to hear from youPosition Overview:The Administrator and Sales Tools Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform and integrated tools. The ideal candidate will have a strong understanding of Salesforce best practices and functionality, experience with common Salesforce integrations, and the ability to configure lead automation tools, CPQ (Configure, Price, Quote) solutions, and user hierarchies. This role will work closely with various departments to identify, develop, and deploy new business processes.Key Responsibilities:Salesforce Administration: Perform daily administration and support of Salesforce CRM, including user setup, profiles and roles, customization of objects, fields, record types, page layouts, and validations. Manage Salesforce security including roles, profiles, sharing rules, workflows, and groups. Maintain and customize Salesforce to fit the companys needs and goals.Integration Management: Understand and manage common Salesforce integrations with other tools and platforms, ensuring seamless data flow and process automation. Configure and maintain lead automation tools and integrations to optimize lead generation and management processes.Configure, Price, Quote (CPQ): Implement and maintain Salesforce CPQ solutions to streamline and automate the quote-to-cash process. Customize CPQ functionalities to meet the specific needs of the sales team, including pricing rules, discount structures, and approval workflows.Sales, Commissions, Marketing Tools support Support sales and marketing tools including lead automation within Salesforce and lead object, data integrations such as Agile and GovSpend Support SalesLoft integration Support Commissions integration with Salesforce Support Hubspot integrationUser Support and Training: Provide technical support to Salesforce users and troubleshoot system issues as they arise. Conduct training sessions and create training materials to enhance user understanding and adoption of Salesforce features and best practices.Data Management: Ensure data integrity and accuracy by performing regular data audits, merging duplicate records, and managing data imports/exports. Develop and maintain reports and dashboards to provide actionable insights for various departments.Process Improvement: Work with stakeholders to gather requirements and translate them into Salesforce solutions. Continuously identify and implement improvements to Salesforce processes, workflows, and user interfaces to enhance efficiency and user experience.Qualifications: Bachelors degree in Business, Information Systems, or a related field. Salesforce Administrator certification required; Advanced Administrator, CPQ Specialist, or other relevant certifications are a plus. Total experience of 5+ years. Relevant 2+ years of experience as a Salesforce Administrator, preferably in a startup or high-growth environment Strong understanding of Salesforce best practices, functionalities, and limitations. Experience with Salesforce integrations and automation tools (e.g., Pardot, Marketo, Zapier). Hands-on experience with Salesforce CPQ or similar quoting tools. Proficiency in data management and reporting within Salesforce. Understanding of data quality best practices and duplicate management. Excellent problem-solving skills, attention to detail, and ability to work independently. Strong communication skills with the ability to interact with all levels of the organization. Passion for education technology and a desire to contribute to the success of the company.Be Part Of Our Story:Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.,
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Salesforce Administration, Security , Compliance, Deployment Assistance, User Support Collaboration
Salesforce Administration, Security , Compliance, Deployment Assistance, User Support Collaboration
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