Service Owner

Company HOYA Group : Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med‐tech company and a leading supplier of innovative high‐tech and medical products. HOYA 's divisions research and develop products used in the healthcare and information technology fields. In healthcare, we provide medical device products such as eyeglasses, endoscopes, contact lenses, intraocular lenses, orthopedic implants, surgical/therapeutic devices, and reprocessing and disinfection solutions. In I.T., we supply optical lenses, photomasks, and blanks for semiconductor and LCD/OLED manufacturing, plus software solutions for mass memory and cloud storage. With over 150 offices worldwide, HOYA employs a multinational workforce of 37,000. The Position The Service Owner for Connectivity & Network is responsible for the overall management and ownership of network‐related IT services within the organization. This role plays a pivotal part in ensuring that connectivity and network services meet user needs, align with business objectives, and deliver value. Internal Relationships Cross‐functional IT teams, service desk, and end users – collaborate on network service design, development, delivery, and operations. External Relationships Service providers and vendors – collaborate for network service delivery and improvement. Industry associations – stay informed on network service trends and best practices. Major Responsibilities Service Strategy and Planning Develop and communicate a clear network service strategy, including objectives, scope, and goals. Align the strategy with the organization's business and IT objectives. Service Design and Development Define the network service portfolio, including service offerings, levels, and catalog items. Collaborate with stakeholders to design and develop services that meet user needs and quality standards. Service Delivery and Operations Oversee the day‐to‐day delivery and operation of network services. Monitor performance, availability, and reliability, taking proactive measures for continuous improvement. Service Ownership and Accountability Act as the primary point of contact and owner for network services. Define and manage related policies, standards, and procedures. Service Governance and Compliance Ensure compliance with industry regulations and internal policies. Manage risks and compliance requirements. Stakeholder Engagement Collaborate with internal and external stakeholders, including providers and vendors. Gather and prioritize user feedback to enhance services. Service Improvement Continuously identify opportunities for improvement and optimization. Drive enhancements based on feedback and performance analysis. Own incident resolution for network issues, or assign to relevant team. Manage budget and financial aspects, including cost optimization. Quantitative KPIs Percentage adherence to network service uptime and availability SLAs. Percentage adherence to SLAs for incident resolution. NPS for network services from end users. Network availability and performance against SLAs. Mean time to resolve (MTTR) and incident trends. Cost efficiency and contract adherence across services. Delivery of projects on time and within budget. Qualitative KPIs Effectiveness in implementing initiatives to improve service quality. Qualifications Education / Training ITIL or relevant service management certification preferred. Bachelor's degree in Information Technology, Telecommunications, or a related field. Certifications in networking (e.g., CCNP, CCIE, SD‐WAN) and ITIL desired. Experience 5–8 years in IT service management or network operations. Proven experience managing enterprise network services across global locations. Strong knowledge of WAN, LAN, SD‐WAN, VPN, DNS, ... Other Referrals increase your chances of interviewing at Hoya by 2x. #J-18808-Ljbffr