Fund President- Client Services

18 hours ago

Singapore Citco Fund Services (Singapore) Pte Ltd. Full time

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

  • Know Your Customer
  • Key Personnel
    • Establish relationship with C-suite contacts. Understand their background and track record. Identify decision makers and influencers. Build personal relationships.
  • Client Infrastructure
    • Understand the level of infrastructure the client has invested in. Know their other service providers, vendors and understand their current pain points.
  • Fund Structure and Strategy
    • Understand the fund structure and related entities. Understand investment strategy and short and long term business vision.
  • Sales / Client Integration
  • New Sales – Existing Clients
    • Identify opportunities to expand existing relationship by upselling additional CITCO products/ services.
  • Client On-boarding
    • Assist in the coordination of new client integrations and existing client launches.
  • Client Training
    • Ensure client is familiar with CITCO systems, processes, output.
  • Client Service Level Management
  • Service Level Agreement
    • Negotiate SLA's with the client in line with the service proposal in coordination with the relevant Operations Team.
  • NAV Review
    • High level post review of NAV package to ensure familiarity with the client

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