DBS Bank Limited | VP/AVP, Journey Manager, Employee eXperience Office
3 weeks ago
Business Function:
DBS Institutional Banking Group (IBG) provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
The IBG Employee eXperience Office (EXO) is part of Group IBG COO and seeks to transform the way we work by improving and future-proofing our employee experiences for the IBG franchise.
Responsibilities:
Identify and define opportunities through employee journeys, with the objective of improving our employee experience, their effectiveness whilst reducing toil and frictions
Lead journeys from idea to fruition, working with cross functional stakeholders, to reimagine, break down barriers and challenge status quo through appropriate digitization, process reengineering and policy changes
Understand our business processes, policies, and tools of our IBG landscape
Empathize with our employees, evaluate change impact, resistance, and risks; thereafter implementing suitable change management strategies to address them
Establish a constructive feedback loop with the employees to continuously optimize and improve the employee journeys
Apply the 4D (Discover, Define, Design, Deliver) methodology in an agile approach.
Develop and track work plans, to achieve the journey outcomes
Requirements:
Bachelor Degree with a minimum of 5 years of working experience in, preferably on business transformation projects, or equivalent "change the organisation" roles
Purpose driven with strong passion to deliver real outcomes and impact in a challenging and dynamic environment
Desire to improve and transform the IBG works
Ability to think strategically and handle end-to-end execution
Ability to think out-of-box, challenge status quo and problem-solve with the ability to gather, organize, analyse information with attention to details - completeness and accuracy
Strong communication skills, both verbal and written
Meticulous and able to work under pressure in a time-critical environment
Experience with corporate banking and/or digital innovation in Credit projects is preferred but not necessary
Apply Now:
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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