Senior Executive, Operations

18 hours ago


Singapore This is an IT support group Full time

NTU PACE plays a crucial coordinating role between SkillsFuture Singapore, the Ministry of Education and various NTU's entities in promoting CET and lifelong learning. The centre offers a wide range of programs and courses for working professionals that are curated from various disciplines and conducted via different learning platforms.
Reporting to the Deputy Director, the incumbent will provide quality backend work through detailed planning and logistics to support daily operations, ensuring smooth execution of the programs. The aim is to achieve a high level of participant satisfaction with NTU's lifelong learning, contributing to our vision of being a leading player in continuing professional education and development in Singapore and overseas.
Key Responsibilities
Course administration, management and efficient logistical support:
Monitor and process course applications from the Training Management System and assist in updating course information to ensure a smooth registration process.
Prepare the necessary documentation for commissioning internal and external trainers to ensure timely appointments.
Arrange logistics to ensure the smooth and successful running of programs/courses.
Plan, recommend, brief, and organize manpower to facilitate on-site course/program operations for timely service delivery to internal and external customers.
Liaise with internal stakeholders to ensure smooth planning and running of programs/courses.
Attend to queries from the public and students regarding the programs/courses.
Manage post-training administration:
Update course databases to ensure complete course/program information is available when needed.
Prepare evaluation reports after courses end and issue eCertificates to course participants.
Follow up on outstanding matters after courses/programs to ensure good customer service is delivered.
Key Competencies
A recognized Degree in any related field.
Minimum 3 years of experience in administration and training support operations.
Well-versed in Microsoft Office applications.
Proactive team player, able to multi-task and work independently with minimal supervision.
Meticulous and able to maintain professionalism under tight deadlines.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU
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