Claims Specialist

14 hours ago

Singapore Chubb Full time

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Claims Specialist
role at
Chubb .
What’s This Role Really Like?
The primary objective of this position is to manage all aspects of Work Injury Compensation claims (WICA-Employee and WIC-PW). Resolving claims within prescribed authority in the most effective, efficient way while delivering a customer-centric claims service.
Responsibilities
Proactively manage claims
Reviewing and analyzing policy coverage
Ensure adequacy of reserve, conduct on-time file review and resolution
Evaluate and negotiate the resolution of claims ensuring cost-effective outcomes
Identifying potential fraud, risk management and recovery
Managing client’s expectations both internal and external
Managing vendors’ service level and quality of work
Taking responsibility for ad-hoc projects
Areas of Responsibility
Claims Service
Work within local and regional operating processes and claim handling procedures to ensure quality claim service is rendered to all customers in accordance with Chubb Claims Philosophy.
Attend to claim enquiries and feedback, maintain positive relationship with customers, brokers, service providers etc.
Use external resources in accordance with CHUBB guidelines and philosophies, including engagement of appropriate service providers and management of such providers and cases towards timely and effective resolution.
Claims Quality
Manage and handle claims to finality within designated Settlement Authority and Chubb Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews and proper evaluation in all claims.
Ensure loss reserves are set and maintained in accordance with Chubb guidelines, timely updates of claims data into systems and accuracy of systems and file records
Comply with Chubb quality review program guidelines and implement corrective action as necessary.
Complete Reserve Reconciliation and Advocacy reviews in accordance with CHUBB guidelines.
Others
Maximize recoveries from insurers, salvage dispositions, subrogation or other recovery proceedings through close monitoring. Provide timely advices and supporting documents to co-insurers/reinsurers to settle their share promptly.
Assist in claims-related projects including UAT and other projects/assignments as required.
To meet or exceed the objectives set on individual and team yearly goal setting.
Qualifications
Education & Experience
Skills And Experience
Knowledge in WICA claims handling.
Excellent communication and interpersonal skills. Ability to effectively manage all internal and external stakeholders.
Excellent customer service.
Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment.
Ability to support the team claim handlers as required.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Finance and Sales
Industries
Insurance
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