Full Time Customer Service Officer

5 days ago

Singapore THE ALTERNATIVE STORY LEARNING CENTRE PTE. LTD. Full time

Love interacting with people? Enjoy being organised and finding solutions with a smile? You could be one of us
As a Full-Time Frontline Executive, you will have the opportunity to be an ambassador of The Alternative Story (T.A.S.). You will be in charge of engaging customers and providing administrative support to our customers and teachers. You will be the backbone of our centre operations where your traits of being detailed and service-oriented will enable you to excel in what you do.
You will work with vibrant people who value excellence and teamwork as much as you do. Here, your hard work will pay off and you will be given room to grow your skills and progress your career. Opportunities to progress to a supervisory role will be open to team members who are keen.
At the end of each day, you will feel fulfilled knowing that you have brought joy to our customers and helped to ensure the success of our day-to-day operations.
Required Qualifications
Customer-oriented and communicative
Meticulous and organised
Proactive and self-motivated
Able to work under pressure and time constraints
Able to manage centre capacity of 100-200 students per day (total capacity of around 1000), with a team of customer service officers
Sharp and alert to customers' needs
Driven to make progress and produce excellent work
Collaborative and willing to go the extra mile
Holding at least GCE O-Level qualifications or equivalent
Preferred Qualifications
At least 1 year of experience in customer service and administration (not a requirement but a plus)
Other Details of the Role
Attractive compensation and benefits package
Work schedule consists of 4 weekdays (includes Friday) and 1 day of the weekend (Sat OR Sun)
11.30am - 7.45pm (3 of out 4 days from Mon to Thurs), 1 pm - 10 pm (Friday), 8.30am - 5.00pm (Sat OR Sun)
Work location will be at
Ang Mo Kio Central (Djitsun Mall)
Commitment period of
1 year
COVID-19 Precautions
Prevailing government-mandated measures and other related company policies apply
About The Alternative Story
We are an English and Creative Writing Tuition Centre for Primary School children. Since 2008, our passion has been to make learning come alive in our classrooms. We seek to inspire in our students a proficiency and appreciation for the English language that sets them up for success in academics and in life.
We have grown from a small shophouse operation to our current employee strength of over 60 teachers and support staff. We are actively looking for like-minded individuals to join our team.
To find out more, you may visit our website at
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