Executive Support

Overview Brevan Howard Asset Management is a leading absolute return/hedge fund manager, overseeing assets on behalf of institutional investors worldwide, including pension funds, endowments, insurance companies, and private banks. Founded in 2002, the firm manages over $35 bn and engages primarily in discretionary directional and relative value trading across fixed income, FX markets, and equities. It operates globally with hubs in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, Abu Dhabi, and Bengaluru. The role of Executive Support & Tech Lead is based in Singapore and serves as the senior technology presence for APAC, ensuring flawless, always‐on performance for executives and portfolio managers across office and home. The Team The Global Desktop Support Team is a critical arm of IT, delivering white‐glove service and uncompromising uptime to the firm's user base, which includes portfolio managers and executives worldwide. Responsibilities Act as a credible and trusted face of technology in APAC, engaging directly with senior executives and portfolio managers. Deliver white‐glove deskside and remote support, ensuring seamless productivity and always‐on performance. Serve as the primary point of contact for executive technology needs in the region, coordinating escalations across IT, vendors, and service providers. Ensure device readiness, proactive monitoring, and secure configuration of all executive technology assets. Provide support across office and home, guaranteeing a consistent, frictionless user experience. Lead the APAC desktop support team, managing engineers and driving service quality. Collaborate closely with global infrastructure and application teams to align knowledge and execution. Drive root‐cause analysis (RCA) and process improvements to eliminate repeat issues. Ensure disciplined ServiceNow ownership for all incidents and requests, providing visibility and accountability. Act as the regional escalation point for application and trading‐related incidents, ensuring fast, reliable resolution. Partner with portfolio managers and investment teams to anticipate technology needs and minimize business disruption. Support the integration and adoption of new applications, working with global teams on deployment and configuration. Work Conditions A degree of flexibility is required. There is a global on‐call weekend shift rota in place. Experience Minimum 3 years' technology support experience within the Financial Services industry. Experience in a hedge‐fund environment. Core Technical / Business Skills & Knowledge Executive & VIP Support – white‐glove deskside and remote support for executives and portfolio managers, including trade floor presence. Microsoft 365 & Office Suite – deep expertise in administration, configuration, and troubleshooting across Outlook, Teams, SharePoint, OneDrive, and Office apps. Windows Endpoint Management – strong knowledge of Windows OS, Active Directory (including GPO), and SCCM (or similar). Networking Fundamentals – diagnose and resolve local network issues (LAN, WAN, VPN, DNS, DHCP). Market Data & Trading Applications – hands‐on experience supporting Bloomberg and other front‐office trading platforms. Collaboration & Conferencing Tools – expertise with Teams, Slack, and AV/conference room technologies. Service Management (ServiceNow) – high competency in incident/request logging, escalation, and resolution tracking. Security & Device Compliance – knowledge of endpoint security, MFA, encryption, and secure configuration. Root Cause & Problem Analysis – diagnose complex cross‐platform issues and drive RCA to permanent resolution. VMware vSphere – exposure to virtualization environments. End User Experience Monitoring Tools – experience with ControlUp or similar. ITIL Knowledge – familiarity with ITIL practices for incident, problem, and change management. Scripting/Automation – basic PowerShell or automation experience. Behaviours / Competencies Credible and trusted presence with the ability to engage confidently with executives, portfolio managers, and global stakeholders. Proven track record delivering white‐glove executive technology support in a high‐performance, time‐sensitive environment. Strong technical expertise across desktop, collaboration, enterprise applications, and front‐office trading platforms. Hands‐on experience supporting trading and investment teams, with a strong grasp of business‐critical applications and workflows. Demonstrated ability to lead, mentor, and manage regional desktop support engineers, ensuring service excellence and consistency. Background in enterprise user computing, monitoring, and automation tools, with a proactive approach to issue prevention. Excellent problem‐solving and root cause analysis skills, with a focus on permanent fixes over temporary workarounds. Demonstrated ability to collaborate globally while providing strong regional leadership. Discreet, professional, and reliable, operating with the highest levels of trust and confidentiality. Comfortable serving as the senior technology authority in APAC, capable of handling high‐pressure executive and trading situations. #J-18808-Ljbffr