PR Citizenship Application Filing Specialist

22 hours ago

Singapore EPICA IMMIGRATION PTE. LTD. Full time

Position: PR & Citizenship Application Filing Specialist
Location: Jurong East, Singapore (Singapore Office)
Reporting to: Head of Operations

Company Overview

Epica Immigration is a leading Singapore‐based consultancy helping clients secure Permanent Residency and Citizenship with confidence. We pride ourselves on accuracy, efficiency, and exceptional client service.

Role Summary

The PR & Citizenship Application Filing Specialist picks up applications once the document-gathering and data-entry teams have prepared the case. In two stages, you'll:

  • Review & Validate all data fields entered into the ICA e-Services portal.
  • Client Engagement & Submission —walk through the completed form with the client, attach final documents, and formally submit the application.

Key Responsibilities

  • Stage 1: Data Verification
    • Review application entries made by the data-entry team for accuracy and completeness.
    • Cross-check each field against source documents and ICA requirements.
    • Flag any inconsistencies or missing information, coordinating with data-entry colleagues to rectify before client review.
  • Stage 2: Client Review & Submission
    • Schedule and conduct a detailed walkthrough of the pre-filled application with clients, via Zoom or in person.
    • Verify that all supporting documents are correctly attached (file naming, format, order).
    • Make live adjustments as needed, ensuring ICA portal compliance.
    • Submit the final application through the ICA system.
    • Confirm submission success, record references, and update internal tracking systems.

Qualifications & Skills

  • Education: Diploma or bachelor's degree in Business Administration, Human Resources, Law, or related field.
  • Experience:
    • 1–2 years handling Singapore PR/citizenship applications or comparable regulatory filings.
    • Hands-on experience with ICA's e-Services portal preferred.
  • Technical Proficiency:
    • Comfortable navigating web-based government systems.
    • Skilled in Microsoft Office (Word, Excel, PDF management).
  • Core Competencies:
    • Exceptional attention to detail and quality control mindset.
    • Strong communication skills—capable of guiding clients through complex forms.
    • Organized, able to juggle multiple cases and tight deadlines.
    • Client-focused, proactive problem-solver.
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