F&B Cocktail Server

Join to apply for the
F&B Cocktail Server - Marquee
role at
Marina Bay Sands
Join to apply for the
F&B Cocktail Server - Marquee
role at
Marina Bay Sands
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE
Be part of our diverse and inclusive team.
Job Responsibilities
Maintain complete knowledge of:
All menu items available in the bar
All liquor brands, beers, and non-alcoholic selections available in the bar.
Every wine/champagne by the glass and major wines on the wine list.
Designated glassware and garnishes for drinks.
Out of stock items.
Bar layout, station layout, hours of operation
Imputing of items in the Info Genesis system.
Daily arrival / departure, VIPs
Be aware of in-house group activities, locations and times.
Correct maintenance and use of equipment.
All department policies / service procedures.
Initiates and engages in conversation with all guests in a professional and friendly manner
Acts as an ambassador of the venue, marketing the outlet and all products offered to the targeted customer base
Provide bottle service and participate in bottle rituals
Attend line-ups with other staff and review all information pertinent to the day’s business.
Check own grooming and attire standard.
Meet with Head Bartenders or Manager to review daily specials and out of stock items. Ensure that other members of the staff are aware of such changes.
Communicate closely with Head Bartenders and bartenders to ensure quality service is achieved.
Assist other service attendants whenever possible
Perform work and side duties in accordance with departmental procedures.
Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.
Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Upsell to guests whenever possible
Collection of empty glassware.
Prepare special items for events in accordance with superior’s requests
Attend meal breaks as assigned
Prepare workstations & pantries, ensuring compliance to departmental standards.
Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;
Ensuring that all procedures are carried out to departmental standards
Participate and contribute in all designated meetings and training sessions
Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty
Anticipate, acknowledge and respond promptly to guests requests at all times
Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior’s assistance.
Anticipate, acknowledge and respond promptly to guests requests at all times
Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
Ensure all assigned closing duties are completed before signing out.
Take part in formal training programs
Provide feedback of any problems to the Superior.
Work to be part of a cooperative working climate, maximizing productivity and employee morale.
Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
Review status of assignments and any follow-up actions with Manager on Duty.
Successful completion of the training/certification processes
Collect & Analyze Guest Preferences and Comment Cards
Job Requirements
Education & Certification
Secondary education preferred
Experience
Minimum 12 months in customer service / guest contact roles, preferably in a hospitality organization
Other Prerequisite
Able to communicate effectively with both English and Mandarin-speaking guests
F&B Knowledge
Beverage experience is an advantage
Info Genesis Proficient is an advantage
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Management and Manufacturing
Industries Hospitality
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