General Manager

Job Summary:

We are seeking a strategic, hands-on F&B General Manager to oversee and grow a portfolio of diverse F&B concepts including a cocktail bar, dessert shop (ice cream/snacks), juice/beverage outlets, and a hotel restaurant-style operation. This high-impact leadership role combines Operations, Sales & Marketing, and Revenue Management, along with team leadership, brand building, and business development. The ideal candidate is experienced in managing different food & beverage formats, driving revenue, and leading multi-functional teams in a fast-paced environment.

Job Responsibilities:
Operations Management
Oversee daily operations across multiple F&B brands (FOH & BOH)
Ensure consistency in service standards, food quality, hygiene, and safety (SFA, NEA, etc.)
Develop brand-specific SOPs to maintain efficiency and identity
Coordinate logistics, procurement, and inventory systems across outlets
Manage manpower planning, scheduling, and operations troubleshooting

Sales & Marketing
Drive sales growth through strategic partnerships, events, and corporate accounts
Identify opportunities for brand expansion (new outlets, franchises, cross-collaborations)
Develop brand-specific marketing plans, pricing strategies, and promotions
Analyse trends and competitor data to optimize offerings and concept viability
Support digital strategy and presence via online platforms, delivery apps, and social media

Revenue Management & Financial Oversight
Prepare and monitor P&L statements for each concept/outlet
Control food & beverage costs, labour costs, and operational expenses
Negotiate and review supplier agreements to maximize value
Set and monitor sales targets, optimize pricing, and ROI for marketing campaigns
Lead budgeting, forecasting, and strategic financial planning

Team Leadership & Development
Lead and mentor outlet managers, kitchen leads, and service teams
Design and implement training programs aligned with brand identity and customer service goals
Conduct regular performance reviews, KPI tracking, and team-building sessions
Champion a culture of accountability, innovation, and guest satisfaction

Job Requirements:
Minimum 5–8 years of F&B management experience, with at least 3 years in a multi-outlet or multi-concept environment
Proven track record in driving revenue and managing full P&L responsibility
Strong understanding of Operations, Sales & Marketing, and Revenue Management
Experience with new outlet setup and launch is an advantage
Strong understanding of Singapore F&B regulations and licensing
Excellent leadership, communication, and problem-solving skills
Passion for food trends, service innovation, and customer experience
Able to travel between outlets and work on weekends/public holidays as needed

Bonus Attributes:
Familiar with POS, inventory, and workforce management systems (e.g., Revel, Toast, ZealPOS, etc.)
Experience with cloud kitchens, catering models, or hotel-style operations
Knowledge of beverage program management (cocktails, juices, specialty drinks)


Additional Information:
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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We regret to inform that only shortlisted candidates will be notified.