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Train Service Controller

2 weeks ago

Singapore SMRT Trains Ltd Full time

Company description:
SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.
Job description:
Job Purpose:
As Train Service Controller (Communications), you play a vital role in enhancing the visibility of SMRT across the media and public. We are looking for individuals with an extensive interest and passion in making a difference in the lives of customers to join us in this fast-paced environment. The Train Service Controller (Communications) is part of the Communication team for the North-South & East-West Line Operations Control Centre.
Responsibilities:
Develop communication plans and communicate to the public via audio and visual means.
Monitor social media and identify trends and potential issues.
Provide situation updates and alternatives to enhance commuters' travel experience, particularly during a train service delay.
Liaise with external agencies.
Generate fault request to the relevant departments.
Able to perform rotating shifts, including duties on weekends and on public holidays.
Qualifications & Work Experience:
Diploma in any discipline.
Skills:
Able to converse and make public train announcements in both English and Mandarin effectively.
Good inter-personal and communication skills and able to work independently as well as in a team environment with individuals of diverse backgrounds.
Highly motivated.
Able to work under pressure.
Able to think strategically.
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