Operations Center Specialist

Overview

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.

You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Security and Monitoring Specialist We are seeking a highly skilled and motivated Monitoring Specialist to join our team. As a Monitoring Specialist, you will play a crucial role in ensuring the smooth operation and security of our data center infrastructure. This position requires expertise in monitoring systems, key stakeholder and customer engagement and ideally with a strong background in data centers, security or monitoring. With a supportive team and management structure the successful candidate will have the opportunity to flourish in the role, and provide crucial support to our data centers across APAC.

Responsibilities

• System Monitoring: 24x7x365 monitoring of our Data Center infrastructure and security alarms, including monitoring essential systems and network elements, and providing timely response to access and CCTV related alarms.
• Documentation & Processing: Input of access information into the access control system; process inbound access requests from customers, carriers, and sites; dispatch service requests, trouble, and alarm tickets.
• Technical Expertise: Build familiarity with BMS systems, security access control systems, and basic data center infrastructure; develop knowledge of security and Data Center Facility Operations best practices.
• Systems Support & Maintenance: Process inbound alerts from essential systems and network elements with timely response; handle site maintenance and outage notifications.
• Problem Solving: Identify and resolve or report detected problems; escalate trouble cases and emergencies as needed to lead and/or management personnel.
• Training: Complete all assigned training in a timely manner to stay up-to-date with industry practices and technologies, including compliance and regulatory aspects across the region.
• Project Management: Support the fulfillment of projects with direction from Management and assist with successful completion.
• Quality Assurance: Assist with basic QA tasks and escalate trouble cases to lead and/or management as needed.

Benefits of the role

• Full-time, permanent, stable and secure role
• Shift package including shift allowances and overtime, annual bonus
• Join an instrumental team with a Global Data Center industry leader
• Abundance of financial, wellness and company benefits

Qualifications, skills and attributes

• Excellent problem-solving skills and ability to escalate issues when necessary
• Familiarity with monitoring systems from data centers or relevant industries
• Ability to commit to a 24/7/365 roster shared between the team
• Strong attention to detail and ability to handle multiple tasks simultaneously
• Excellent communication and documentation skills
• Ability to work effectively in a team environment but have the confidence to triage incidents accordingly through sound judgement

If you are a highly motivated individual with a background in monitoring and a passion for ensuring the security and smooth operation of data center infrastructure, we would love to hear from you. Join our team and be part of an exciting and dynamic work environment.

Equal Employment Opportunity and Accommodation

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Internet Publishing