Claims Assistant Manager

Job Description

We’re hiring We are looking for a Claims Assistant Manager to join our team in Indonesia.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

The role will be responsible for ensuring that proper claims and administration services, the management, handling and all claims and administration related matters meet and align with the business important metrics.

The role deliverables will be based around, but not limited to: Claims Reporting, Data Analyst and Aon Analytic tool implementation and initiatives.

Role responsibilities

• Responsible and lead the Claims Unit on day to day operation and provide supervision to ensure agreed objectives and procedures are met as per Claims Unit Standard Operating Procedure (SOP).
• Actively manage all claims from all lines of business (excluding Health Solutions) to all accounts and engage in claims related carrier management activity and fully lead Indonesia engagement in adjuster, law firm and other vendor relationship management.
• Ensure proactive communication with clients and respond to general queries using best practice methods and ensure administration calls and written correspondence are handled promptly.
• Engage as a point of senior level escalation to the benefit of clients on specific complex claims and / or portfolio performance issues with carriers, third party administrators and others.
• Ensure allocated claims are properly managed, recorded and completed by ensuring full and proper data capture, case status and reserve controls and accuracy.
• Contribute to new business and growth by articulating the value and differentiation of Aon’s claims approach and results, and by sponsorship of pricing and client service agreement strategies.
• Ensure engagement with Commercial Risk claims leaders in other geographies and business units to being the full benefit of Aon’s claims team to clients.
• Sponsorship of all relevant elements of the firm’s claims infrastructure, including global platform / claims resolution platform.
• Ensuring all aspects of Aon Indonesia’s operation meet compliance standard determined by Aon Policy and Protocols and local regulations and always applying Aon Impact Model.

Role requirements

• Candidate must possess at least Bachelor's Degree, or equivalent.
• At least 10 year(s) of relevant working experience in Claims preferably broking, loss adjusting and insurance company.
• Good command of English (both oral and written).
• Comprehensive knowledge in technical general insurance policy coverage.
• Demonstrates good interpersonal skills including verbal and written communications.
• Self-motivated and able to work with minimum supervision with a high level of responsibility.
• Possess Insurance Professional Qualifications i.e., ACII, ANZIIF, APAI, CIIB, or equivalent/relevant qualification

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email