Service Specialist

2 days ago

Singapore Apple Inc. Full time

Service Specialist - Retail Customer Care
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it Retail Customer Care Service Specialists provide the best experience for Apple customers over the phone. Our attention to detail surprises and delights customers and enriches their lives. You are the one who will lay the foundation for that excitement This position will be based at the Apple corporate campus in Ang Mo Kio.
Description
In this role you will learn about all Apple products, and become an expert on all related accessories and services, while working to achieve goals and targets. Understanding Apple’s digital lifestyle strategy and how our various products fit into it is key to provide consultative solutions to customers based on their needs through the Apple Online Store Customer Engagement model. You will engage with post sales customers and perform simple to moderately difficult tasks requiring judgement in resolving issues or providing solutions. You'll leverage multiple sources of information to stay current on product features and technology changes and understand how to appropriately set customers’ expectation on recommended solution. You will assist retail store contacts and accurately log customer interactions based on intent, process and resolution into the system. You will identify customer focussed solutions and utilise your judgement and discretion on when to consult or escalate to senior specialists.
Minimum Qualifications
1-2 years experience in sales or customer service
Ability to solve problems, recommend solutions and drive results with customer focus
Ability to listen and empathise with customer problems
Preferred Qualifications
Team Player
Strong organisational skills
Ability to work and make decisions with minimal supervision
Drive for results, demonstrates high degree of drive and determination
Proven customer service success
Ability to work in cross-functional teams
Independent thinkers with a passion for self-owned career development
Ability to maintain a positive attitude in a rapidly changing work environment
Flexibility to work rotating shifts, including weekends and public holidays
#J-18808-Ljbffr

  • Client Services Specialist

    7 days ago

    Singapore Moody's Investors Service Full time

    **Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...

  • Patient Service Officer

    5 days ago

    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a Patient Service Officer to be part of the Specialist Outpatient team. - Perform registration: key in patients’ data and register in the system. - Generate bill...

  • Service Fulfillment Specialist

    9 hours ago

    Singapore CSC (Corporation Service Company) Full time

    **Want to be part of something bigger?** - We do too. _ As a Service Fulfillment Specialist you will work with global vendors and internal partners to register and renew domains. **Some of the things you will be doing**: - Providing excellent customer service to internal teams we support. - Cooperatively work with global vendors to complete customer...

  • L&D Specialist

    2 weeks ago

    Singapore Civil Service College Full time

    L&D Specialist (Digital Capabilities Team), IPAM L&D Specialist (Digital Capabilities Team), IPAM The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a...

  • Patient Service Officer

    9 hours ago

    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a **Part-Time Patient Service Officer **to support our functions at our Specialist Clinic. **Roles & Responsibilities** - Assist in day-to-day clinic operations...

  • Patient Service Officer

    9 hours ago

    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed** is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a Patient Service Officer (Part-Time) to support our Specialist Clinic. **Roles & Responsibilities** - Assist in day-to-day clinic operations such as registration,...

  • Field Service Engineer Position

    4 days ago

    Singapore beBeefield service Full time $100,000 - $150,000

    Technical Support SpecialistThis role involves providing expert technical support to customers, ensuring their equipment operates efficiently and effectively.Key Responsibilities:

  • L&D Specialist, Strategic HR

    6 days ago

    Singapore Civil Service College Full time

    L&D Specialist, Strategic HR (Institute of Public Administration & Management) L&D Specialist, Strategic HR (Institute of Public Administration & Management) Get AI-powered advice on this job and more exclusive features. The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central...

  • Patient Service Officer

    2 days ago

    Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. One of our specialist services - **The Orthopaedic Practice and Surgery (TOPS) **is now looking for a Patient Service Officer to be part of the team. - Perform registration: key in...

  • Technical Consultant Cardio

    5 days ago

    Singapore beBeeCardio Specialist Full time

    Job Description: "> Patient Support Systems (PSS) Specialists As a regional point of contact for technical escalations, trainings, and readiness, you will drive Service Revenue and ensure the local Technical Services teams provide world-class support to this product group. This is a high-profile role responsible for working closely with Asia and...