Associate - Digital Communication (Claims)

2 days ago


Singapore Great Eastern Full time

Associate - Digital Communication (Claims)4 days ago Be among the first 25 applicants You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders' and distribution representatives' issues relating to claims matters and effectively promote good customer service experience. Responsibilities Ensure claim enquiries and requests received through emails are responded within the expected turnaround time Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure. Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors Resolve any escalated cases assigned by Unit Head Recommend new methods to improve operational effectiveness and customer experience Provide guidance to junior staff members where required Other projects or ad-hoc assignments/ tasks delegated by the Unit Head Qualifications Diploma Holder with at least 2 years' experience in Insurance Industry, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage 1 year of relevant working experience in complaint handling will be advantageous Experience in insurance industry with claim knowledge would be advantageous Strong communication (both oral and written) and interpersonal skills Good listening skills Good stress management skill Able to work as a team Meticulous and quality service oriented How You Succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who We Are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore



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