Associate - Digital Communication (Claims)

2 days ago


Singapore Great Eastern Full time

Associate - Digital Communication (Claims)You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders' and distribution representatives' issues relating to claims matters and effectively promote good customer service experience. Ensure claim enquiries and requests received through emails are responded within the expected turnaround time Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure. Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors Resolve any escalated cases assigned by Unit Head Recommend new methods to improve operational effectiveness and customer experience Provide guidance to junior staff members where required Other projects or ad-hoc assignments/ tasks delegated by the Unit Head Diploma Holder with at least 2 years' experience in Insurance Industry, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage 1 year of relevant working experience in complaint handling will be advantageous Experience in insurance industry with claim knowledge would be advantageous Strong communication (both oral and written) and interpersonal skills #J-18808-Ljbffr



  • Singapore The Great Eastern Life Assurance Company Limited Full time

    You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders' and distribution representatives' issues relating to claims matters and effectively promote good customer service experience. Ensure claim enquiries and requests received through emails are responded within the...


  • Singapore DOLPHIN CLAIMS SERVICES (SINGAPORE) PTE. LIMITED Full time

    **Business**: We are a leading Marine and Transport Insurance Claims Settling & Recovery Agent providing Transport Insurance Claims and Recovery Services for marine insurers worldwide since 1960. The company's objective is to reduce claims and to maximise recoveries to improve our insurance company clients' bottom line. Due to the expansion of our...

  • Claims Associate

    1 week ago


    Singapore River The Great Eastern Life Assurance Company Limited Full time $40,000 - $80,000 per year

    Are you passionate about making a meaningful impact in the healthcare insurance space? Join us as a Medical Claims Associate, where you'll play a vital role in ensuring our policyholders receive timely and accurate support when they need it most. As part of our dynamic Health Claims team, you'll not only assess medical claims under our health plans—you'll...


  • Singapore PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    **Responsibilities**: - Manage accident reporting and explain claims process to customers, e.g. Bus Captain, Taxi/Private Hire Vehicle Hirer, Relief driver, etc. - Exercise good claims management to achieve KPI target for claims result. - Being part of the team, to ensure company’s losses are recovered from third party or to defend the claims from...

  • Claims Associate

    3 days ago


    Singapore PREMIUM CARE SG PTE. LTD. Full time

    **Claims Associate 3min walk from Farrer Park MRT Basic Salary $3000 and above **General Overview of Company - Premium Care is in the healthcare industry, providing medical concierge services to patients by facilitating our network of private doctors & private hospitals.- With our patients wellness in mind, we provide a range of services to help them...

  • Claims Associate

    3 days ago


    Singapore AUTHENTIC HR PTE. LTD. Full time

    Working location: 2-3 mins walk from Farrer Park MRT Monday to Friday: From 9 am to 6 pm Saturday: Every other week only Salary Ranges: S$3,000 and above A reputable medical concierge service company seeks a talent willing to provide committed quality services to the company and its patients. This role will be one of the key support roles for our...


  • Singapore WPH DIGITAL PTE. LTD. Full time

    **Job Duties** - Lead digital services in new business initiatives, incl. writing proposals, creating estimates and presentations and actively participate in RFPs and pitches as needed. - Provide Solution Consulting to Customers and give intelligent response. - Responsible for the satisfaction and growth of accounts, and able to identify opportunities for...

  • Claims Executive

    2 weeks ago


    Singapore THE SHIPOWNERS' MUTUAL PROTECTION AND INDEMNITY ASSOCIATION (LUXEMBOURG) (SINGAPORE BRANCH) Full time

    The Shipowners’ Club is a mutual insurance association. We offer Protection & Indemnity (P&I), Legal Costs Cover and associated insurances to smaller and specialist vessel owners, operators and charterers around the world. Building on over 160 years of experience, the Shipowners’ Club provides tailor-made insurance packages for each operator according to...


  • Singapore MILKEN INSTITUTE Full time

    **About the Milken Institute** The Milken Institute is a globally minded, publicly supported, non-partisan, and nonprofit think tank headquartered in Santa Monica, with offices in Washington, DC, New York, London, Abu Dhabi, and Singapore. For the past three decades, the Milken Institute has served as a catalyst for practical, scalable solutions to global...

  • Claims Associate

    2 weeks ago


    Singapore Encompasse Full time $40,000 - $60,000 per year

    1) Process claim application and reply to emails2) Checks for disbursement3) Exception handling and refunds4) Attend to escalated enquiries on claims5) Collation of data / information / statistics for regular reporting6) Provide administrative support7) Undertake additional tasks as assigned.1) Possess at least a Diploma or minimally 2 yrs of relevant...